PGPraise Gift
@praisegift
Remote sales development and customer support specialist driving revenue and exceptional CSAT.
NigeriaWhat I'm looking for
I am a remote Sales Development Representative and Customer Support Specialist with 4+ years of experience in high-volume cold calling, lead qualification, appointment setting, and multi-channel customer support. I consistently exceed quotas, secured 50+ new clients, and maintain customer satisfaction scores above 90%, leveraging CRMs like HubSpot and ticketing systems such as Zendesk and Freshdesk to ensure accurate pipeline management and timely resolutions.
I bring proven escalation management skills, process improvement experience—having designed documentation systems that reduced errors—and strong collaboration in remote-first teams. I focus on persuasive communication, empathy in customer interactions, and continuous optimization of scripts and workflows to support revenue growth and improve operational efficiency.
Experience
Work history, roles, and key accomplishments
Sales Development Representative
Scale Army (The Call Gurus)
Dec 2023 - Sep 2025 (1 year 9 months)
Conducted 600–700 outbound cold calls daily to qualify leads and set appointments, consistently exceeding call and conversion quotas and securing new revenue through optimized scripts and pipeline management.
Remote Customer Support Specialist
Citizen’s Disability
Sep 2022 - Nov 2023 (1 year 2 months)
Handled inbound/outbound calls for SSDI/SSI claims, maintained accurate case records in CRM, coordinated with case managers and legal teams, and upheld high service standards with empathy and compliance.
Customer Support Representative
Specialty Life Insurance
Oct 2021 - Aug 2022 (10 months)
Provided phone, email, and chat support for insurance clients, met quality and handling-time benchmarks, defused escalations, and maintained accurate customer databases while recommending process improvements.
Sales Representative
Insurance Supermarket
Jan 2020 - Sep 2021 (1 year 8 months)
Prospected and assessed clients via cold calling and referrals, presented tailored insurance policies, negotiated terms, processed applications accurately, and consistently surpassed sales targets.
Education
Degrees, certifications, and relevant coursework
FAFederal University of Technology, Akure
Bachelor of Technology, Food Science & Technology
Completed a Bachelor of Technology in Food Science & Technology focusing on principles of food processing, safety, and technology applications.
Availability
Location
NigeriaAuthorized to work in
Job categories
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