Akinkunmi Akinsanmi
@akinkunmiakinsanmi
I resolve application, infrastructure, and user-support issues across digital platforms and cloud productivity tools.
NigeriaWhat I'm looking for
I've provided Tier 1 and Tier 2 technical support at Adharng, resolving website access, content rendering, plugin, analytics, and digital-platform issues for remote clients.
At The Dayspring School, I supported staff computers, printers, network access, educational software, antivirus, and virtual learning. I also led a move to cloud-based internal communications that increased efficiency by 40%.
Previously at Fatak Investment Ltd., I supported PCs, shared drives, CRM tools, internet connectivity, routers, server backups, websites, and email accounts. I also built spreadsheets, templates, tracking systems, training manuals, and onboarding materials.
I'm continuing to build practical application-support knowledge in REST APIs, JSON, HTTP status codes, Postman, and log analysis, while bringing hands-on experience in troubleshooting, documentation, user training, systems administration, and remote support.
Experience
Work history, roles, and key accomplishments
Freelance IT & Content Support
Adharng
Sep 2022 - Present (3 years 11 months)
Provided Tier 1 and Tier 2 technical support for clients using CMS and digital marketing platforms, troubleshooting website access and content rendering issues. Created knowledge base articles and technical documentation for recurring support queries.
Publication & IT Officer
The Dayspring School (DCNP)
Feb 2019 - Dec 2022 (3 years 10 months)
Provided on-site IT support for staff computers, printers, and network access, and led migration to cloud-based tools increasing efficiency by 40%. Managed website content and trained staff on Microsoft Office and email hygiene.
Administrative & IT Support Officer
Fatak Investment Ltd
May 2013 - Nov 2018 (5 years 6 months)
Delivered technical support for office infrastructure including PCs, shared drives, and CRM tools, ensuring uptime of internet and server backups. Managed website updates and created spreadsheets and tracking systems for procurement.
Education
Degrees, certifications, and relevant coursework
Lead City University
Postgraduate Diploma, Computer Science
Pursuing a Postgraduate Diploma in Computer Science at Lead City University, Ibadan, Nigeria.
University of Abuja
Bachelor of Arts, English Language & Literature
Earned a Bachelor of Arts in English Language & Literature from the University of Abuja, Nigeria.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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