Arpana ChaubeyAC
Looking for a job

Arpana Chaubey

@arpanachaubey

Detail-oriented Sr Operation Coordinator with expertise in account management.

India

What I'm looking for

I am seeking a role that allows me to leverage my skills in account management and sales coordination, with opportunities for growth and a collaborative team environment.

I am a conscientious and meticulous professional with a strong background in sales and marketing assistance, particularly in business development strategies. My experience as a Senior Operation Coordinator and Key Account Manager has equipped me with the skills necessary to excel in customer retention and relationship building. I have successfully managed key accounts for major clients such as CHEP and Samsung, ensuring their inquiries and concerns are addressed promptly and effectively.

Throughout my career, I have demonstrated a commitment to optimizing operational processes and enhancing efficiency. I have a proven track record of revenue growth, consistently identifying upselling opportunities and expanding services within my target regions. My ability to foster strong internal relationships and promote teamwork has been instrumental in achieving high levels of customer satisfaction, as evidenced by my performance metrics. I am dedicated to training and motivating team members to reach their goals, ensuring that we collectively exceed client expectations.

Experience

Work history, roles, and key accomplishments

AL
Current

Sr Operation Coordinator & KAM

APL Logistics India Pvt Ltd

Jan 2023 - Present (2 years 5 months)

As a Senior Operation Coordinator and Key Account Manager, I act as the main point of contact for major clients, handling inquiries and escalations while optimizing operational processes. My role includes revenue growth, upselling, and cross-selling, along with ensuring customer satisfaction and retention.

Education

Degrees, certifications, and relevant coursework

SS

School of Management Sciences

Post Graduate Diploma in Management, Management

2019 - 2021

Grade: 84%

Completed a Post Graduate Diploma in Management with a focus on various aspects of business management and strategy, achieving a high percentage.

SW

Sunbeam College for Women

Bachelor of Commerce, Commerce

2016 - 2019

Grade: 61%

Pursued a Bachelor of Commerce degree, gaining knowledge in accounting, finance, and business principles.

IS

International Hindu School

Higher Secondary Certificate, General Studies

2014 - 2016

Grade: 70%

Completed 12th grade with a focus on general studies, achieving a commendable percentage.

IS

International Hindu School

Secondary School Certificate, General Studies

2012 - 2014

Grade: 76%

Completed 10th grade with a strong academic performance.

Tech stack

Software and tools used professionally

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Arpana Chaubey - Sr Operation Coordinator & KAM - APL Logistics India Pvt Ltd | Himalayas