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@arpanachaubey
Detail-oriented Sr Operation Coordinator with expertise in account management.
I am a conscientious and meticulous professional with a strong background in sales and marketing assistance, particularly in business development strategies. My experience as a Senior Operation Coordinator and Key Account Manager has equipped me with the skills necessary to excel in customer retention and relationship building. I have successfully managed key accounts for major clients such as CHEP and Samsung, ensuring their inquiries and concerns are addressed promptly and effectively.
Throughout my career, I have demonstrated a commitment to optimizing operational processes and enhancing efficiency. I have a proven track record of revenue growth, consistently identifying upselling opportunities and expanding services within my target regions. My ability to foster strong internal relationships and promote teamwork has been instrumental in achieving high levels of customer satisfaction, as evidenced by my performance metrics. I am dedicated to training and motivating team members to reach their goals, ensuring that we collectively exceed client expectations.
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Work history, roles, and key accomplishments
APL Logistics India Pvt Ltd
Jan 2023 - Present (2 years 10 months)
As a Senior Operation Coordinator and Key Account Manager, I act as the main point of contact for major clients, handling inquiries and escalations while optimizing operational processes. My role includes revenue growth, upselling, and cross-selling, along with ensuring customer satisfaction and retention.
BuildMyInfra
Feb 2021 - Jan 2023 (1 year 11 months)
In my role as Sr. Executive in Key Account Management, I successfully implemented client retention strategies and achieved significant revenue growth through upselling and onboarding new clients. I maintained high client satisfaction and ensured compliance with Service Level Agreements.
Degrees, certifications, and relevant coursework
Post Graduate Diploma in Management, Management
2019 - 2021
Grade: 84%
Completed a Post Graduate Diploma in Management with a focus on various aspects of business management and strategy, achieving a high percentage.
Bachelor of Commerce, Commerce
2016 - 2019
Grade: 61%
Pursued a Bachelor of Commerce degree, gaining knowledge in accounting, finance, and business principles.
Higher Secondary Certificate, General Studies
2014 - 2016
Grade: 70%
Completed 12th grade with a focus on general studies, achieving a commendable percentage.
Secondary School Certificate, General Studies
2012 - 2014
Grade: 76%
Completed 10th grade with a strong academic performance.
Software and tools used professionally
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