Bibin Boss
@bibinboss
I lead operations, partner relations, service recovery, and frontline performance improvement.
IndiaWhat I'm looking for
Operations & Account Specialist with a proven track record across corporate banking operations and time-critical quick-commerce logistics. Combines structured expertise in process compliance, documentation verification, and account coordination with on-ground fulfillment leadership (500+ deliveries managed at 98%+ on-time SLA in Bangalore). Adept at identifying process bottlenecks, streamlining merchant and client touch-points, and managing operational data to ensure zero error rates and seamless service execution.
Experience
Work history, roles, and key accomplishments
Led operational workflows and daily team execution, ensuring targets translated into measurable frontline productivity and SLA achievement. Analyzed financial statements and service metrics to implement cost-reduction initiatives and maintain quality benchmarks.
Delivery Specialist &Fleet Partner
Zepto / Zomato Network
Jan 2024 - Feb 2025 (1 year 1 month)
Managed high-velocity quick-commerce delivery operations in Bangalore, fulfilling 500+ orders with a 98%+ on-time rate under 10–30 minute SLAs. Coordinated merchant handovers at dark stores and restaurant counters, optimized transit routes, and resolved real-time escalations to achieve zero delivery failures, backed by practical experience in rider dispatch & tracking systems.
Relationship Manager – Operations
Axis Bank
Jan 2023 - Aug 2024 (1 year 7 months)
Managed high-touch customer relationships and acted as escalation lead to resolve service inquiries promptly. Supported candidate screening and spearheaded new-hire onboarding to ensure operational readiness.
Store Manager plus business ops
Family Owned Business
Apr 2018 - May 2022 (4 years 1 month)
Managed daily retail store operations, supervising physical inventory auditing, shelf
restocking, and loss prevention across high-turnover consumer items.
•Oversaw daily cash reconciliation, billing, customer credit accounts, and direct client
relationship management to drive consistent repeat business.
Education
Degrees, certifications, and relevant coursework
University of Madras
Bachelor of Business Administration, Business Administration
Bachelor of Business Administration degree from the University of Madras.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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