Bibin Boss
@bibinboss
I lead operations, partner relations, service recovery, and frontline performance improvement.
IndiaWhat I'm looking for
I've led operations and partner relations at Myntra, translating organizational targets into frontline productivity and SLA achievement. I analyze financial statements, partner activity, and service metrics to reduce costs and remove service friction.
At Yes Bank, I supervised end-to-end branch operations, internal audit compliance, quality controls, and asset security. I also optimized shift planning against transaction volumes and supported staff development through performance reviews.
Previously at Axis Bank, I managed high-touch customer relationships, led escalations, supported hiring and onboarding, and stepped into frontline operations during peak traffic to maintain service timelines.
Experience
Work history, roles, and key accomplishments
Led operational workflows and daily team execution, ensuring targets translated into measurable frontline productivity and SLA achievement. Analyzed financial statements and service metrics to implement cost-reduction initiatives and maintain quality benchmarks.
Deputy Manager – Operations
Yes Bank
Sep 2024 - Feb 2025 (5 months)
Supervised end-to-end branch operations, upholding internal audit compliance and quality controls. Monitored customer feedback and facilitated frontline shift planning to meet productivity targets.
Relationship Manager – Operations
Axis Bank
Jan 2023 - Aug 2024 (1 year 7 months)
Managed high-touch customer relationships and acted as escalation lead to resolve service inquiries promptly. Supported candidate screening and spearheaded new-hire onboarding to ensure operational readiness.
Education
Degrees, certifications, and relevant coursework
University of Madras
Bachelor of Business Administration, Business Administration
Bachelor of Business Administration degree from the University of Madras.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Skills
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