Open to opportunities

DENNIS WIRI BARISUKA

@denniswiribarisuka

Message

I manage client relationships, customer support, and legal operations that keep businesses moving.

Nigeria

Message

What I'm looking for

I'm looking for a role where I can improve customer experiences, strengthen client relationships, manage operations efficiently, and use CRM and automation tools to support retention and business growth.

I've supported client relationships and business operations across law firms, a bakery, and remote content projects, managing inquiries, records, schedules, and stakeholder communication.

At Lesi Bakeries, I handled customer communication across phone, WhatsApp, and social media, maintained CRM records for repeat clients, and resolved complaints to support retention. I also produced legal and marketing content for local and international audiences, increasing engagement rates by 15% on assigned projects.

At Kenna Partners and Yinka Muyiwa Chambers, I coordinated deadlines, follow-ups, client communications, scheduling, filing, and confidential documentation. I managed scheduling and follow-ups across 40+ client matters while conducting legal research to support attorney decision-making.

I use HubSpot CRM, Salesforce CRM, Google Workspace, Microsoft Office, Zendesk, and workflow automation tools including Zapier and Make to improve response times, accuracy, and productivity.

Experience

Work history, roles, and key accomplishments

Current

SEO Content Writer

Current

Freelance

Nov 2024 - Present (1 year 9 months)

Collaborate with clients and project stakeholders to understand objectives, incorporate feedback, and communicate project progress. Write and edit content for multiple clients simultaneously, managing timelines and priorities to consistently meet deadlines in a fully remote environment.

Content Writing Editing Client Communication Project Management Remote Collaboration Time Management

Legal Virtual Assistant

Kenna Partners

Jun 2024 - Sep 2024 (3 months)

Managed scheduling, deadlines, and follow-ups across 40+ client matters, ensuring smooth workflow and no missed obligations. Conducted targeted legal research and coordinated client communication for timely professional responses.

Legal Research Scheduling Client Communication Case Management Microsoft Office Google Workspace

Customer Relations Officer

Lesi Bakeries

May 2023 - Jan 2024 (8 months)

Managed client communication across phone, WhatsApp, and social media, ensuring high response quality and satisfaction. Maintained CRM records and resolved inquiries professionally, contributing to improved client retention.

Customer Relationship Management CRM Problem Solving Social Media Management

Executive Assistant

Yinka Muyiwa Chambers

Mar 2021 - Feb 2023 (1 year 11 months)

Managed day-to-day scheduling, filing, and workflow coordination for a busy law firm. Maintained confidential document storage systems and drafted professional correspondence.

Scheduling Filing Workflow Coordination Confidentiality Document Management Drafting Of Correspondence

Legal Assistant

Idowu David & Co

Feb 2020 - Mar 2021 (1 year 1 month)

Coordinated attorney schedules, court dates, and client appointments, keeping the team on track against deadlines. Prepared and filed legal documents with rigorous attention to accuracy and confidentiality.

Legal Document Preparation Scheduling Confidentiality Attention To Detail