Kimberly Ann Reyes

With a Bachelor of Science in Information Technology, I have dedicated the last three years to providing exceptional customer service. My experience spans roles at TTEC Holdings Inc. and Inspiro Relia Inc., where I honed my skills in managing customer inquiries through various channels, including email, chat, and phone calls.

At TTEC, I progressed to the role of Lead Agent, where I not only assisted customers but also managed a team, ensuring that we met our performance targets. My commitment to resolving customer issues promptly and effectively has consistently resulted in enhanced customer satisfaction and loyalty, which I believe is crucial for any organization.