Ainoh Laurent

I am a dedicated customer experience specialist with 6+ years delivering high-quality support across healthcare, retail, and tax services. I combine strong communication skills in English, French, Haitian Creole, and intermediate Spanish with a tech-forward approach.

I have extensive experience using CRM systems (Salesforce, Zendesk), call center platforms (Five9, Genesys), and remote collaboration tools like Zoom and Microsoft Teams. I consistently maintained 90%+ customer satisfaction and reduced resolution times through process improvements.

My background includes processing 50+ daily prescription orders with 95% satisfaction, preparing 80+ complex tax returns, and ranking in the top 15% of remote sales associates for conversion. I also provided confidential on-demand interpretation in healthcare and customer support while maintaining HIPAA compliance.

I transitioned to fully remote work since 2020 and created bilingual training videos to improve onboarding and referral conversions. I seek roles where I can apply multilingual support, CRM expertise, and continuous improvement to boost team and customer outcomes.