Open to opportunities

p clinton

@pclinton

Multilingual customer service and case coordination professional focused on retention, problem-solving, and positive client outcomes.

Dominican Republic

Message

What I'm looking for

I’m looking for a multilingual customer-facing role where I can drive retention, resolve high-priority cases, and coordinate support activities. I thrive in fast-paced environments and want to grow while delivering accurate, quality client experiences.

I’m a detail-oriented, multilingual customer service and coordination professional with 6+ years of experience in client communication, logistics support, relationship building, and problem-solving. I specialize in customer retention—using active listening and persuasive communication to identify concerns, handle objections, and protect revenue.

Across high-volume environments, I maintain quality and accuracy while managing multiple priorities and urgent requests. I also bring interpretation and translation experience—supporting medical and community settings through clear communication, cultural understanding, and reliable coordination of transportation and outreach.

Experience

Work history, roles, and key accomplishments

Current

Translator & Coordinator

Current

Mission of Hope

Feb 2026 - Present (5 months)

Provided real-time interpretation for medical consultations, community outreach, and evangelization between English, Haitian Creole, Spanish, and local communities. Coordinated transportation and airport pickup services for international visitors and mission teams while supporting relationship-building with local communities.

Real Time Interpretation Medical Interpretation Community Outreach & Support English–Haitian Creole Interpretation Spanish Interpretation Transportation Coordination Airport Pickup Coordination Interpersonal Skills Organization Customer Service

Case Management

Newtech Global

Aug 2024 - Jan 2025 (5 months)

Organized and prioritized customer cases to ensure efficient handling and timely resolutions. Managed high-priority requests while coordinating support activities based on urgency levels.

Case Management Customer Support Prioritization Problem Solving Multitasking Coordination

Customer Retention

Callmax

Aug 2022 - Jan 2024 (1 year 5 months)

Specialized in customer retention by identifying customer concerns and providing solutions to reduce cancellations. Managed high-volume interactions across Cinch and Sears accounts, handling objections and protecting company revenue.

Customer Retention Customer Service Active Listening Objection Handling Relationship Building Negotiation Problem Solving Multitasking Time Management Excel Google Drive Google Docs

Interpreter

Masakaansyal

Jul 2020 - Jan 2022 (1 year 6 months)

Facilitated communication between employers and workers to improve workplace efficiency. Explained expectations and processes clearly and helped resolve issues to build trust between parties.

Interpretation Process Workplace Efficiency Support Trust

Interpreter

Camano Chapel Missionary

Sep 2017 - Jun 2020 (2 years 9 months)

Provided interpretation between English and Haitian Creole during medical and community interactions. Supported teams in building positive relationships with local communities.

English–Haitian Creole Interpretation Medical Interpretation Community Support Communication