Cristian Gomez

Provided freelance services including design, editing, videography, photography, legal transcripts, copywriting, and technical support.

Assisted customers with scheduling non-emergency medical transportation and educated members on benefits and coverage. Documented interactions in-system, handled complaints, and resolved inquiries using current policy and procedure guidance.

Assisted members with scheduling non-emergency medical transportation and documented all interactions and cases in the system. Educated members on plan coverage, applied policy-compliant guidance, and handled complaints with appropriate routing.

Provided real-time English to Spanish interpretation across legal, financial, healthcare, and education settings. Adapted specialized terminology to ensure accurate, clear communication while maintaining confidentiality and neutrality.

Supported customers through the PPL application process for the Personal Care Assistant (PCA) role by validating requirements and documenting eligibility accurately. Tracked cases in CRM systems, handled inbound/outbound calls and email follow-ups, and reviewed documents including W-2, W-4, SS-4, I-9, and background checks.

Supported customers through the PPL Personal Care Assistant (PCA) application process by validating requirements and assisting with documentation. Verified and tracked eligibility documentation (including W-2, W-4, SS-4, I-9, and background checks) and maintained accurate records in CRM systems.

Created detailed reports for each customer interaction, updated user profiles, and handled complaints with proper routing across business lines. Managed up to three live chats alongside inbound calls while using CMS for order management and Zendesk for customer support and reporting (Peloton and Toyota Connect).

Provided phone-based guidance on package status and transit handling, maintaining detailed interaction documentation for tracking and satisfaction monitoring. Managed escalations and de-escalations for sensitive cases, resolved complaints, and verified customer credentials.

Guided clients on Trikke electric scooter tours in Santo Domingo’s Colonial Zone while delivering engaging educational experiences. Ensured customer safety, and managed scooter sales and inventory to support retail operations.

Provided consultative guidance to clients in their job search by analyzing preferences, documenting interactions, and recommending next steps. Promoted technical courses aligned with clients’ career goals.

Grade: 90

Activities and societies: Included pattern creation and design planning for clothing using digital tools.

Completed design-focused training in leadership, teamwork, creativity, and digital planning.

Studied General Medicine starting in January 2016 and paused in March 2020 due to a change.

Activities and societies: Hospital skills: wound and suture management; editing/software exposure including Office Suite, Adobe Suite (Id, Ph, Ai, Lr) and 3D tools (Blender).

Completed a hospital skills course at CIFMEC in April 2016, including wound and suture management.

Activities and societies: Training included wound/suture management and exposure to editing tools (Office Suite, Adobe Suite, Blender).

Completed a course focused on medical skills such as wound and suture management.

Graduated from a language school program in September 2015.

Completed studies and graduated in July 2015.

Graduated from the Language School at the Dominican American Cultural Institute in September 2015.