Virgilio Amín Méndez Toribio

I’m a bilingual Customer Support professional with 4+ years handling high-volume remote work for US-based clients during US hours. I support customers through calls and emails while keeping records clean, accurate, and audit-ready.

I’ve worked across customer service, operations, and coordination, managing end-to-end intake workflows and troubleshooting in healthcare and client services settings. Whether it’s triaging inbound requests, documenting interactions, or maintaining CRM accuracy, I do it independently—without needing hand-holding.

In recent roles, I’ve managed daily intake workflows with accurate data entry and follow-up tracking across multiple platforms, and handled English-language communication with patients, families, and providers. Previously, I managed 50+ active cases weekly in HubSpot CRM, coordinated calendars and schedules for 5+ executives, and cut scheduling conflicts by 30%.

I’m now continuing as a remote Homehealth Care Specialist & Intake Coordinator and I’m available full-time to start immediately. I bring strong client communication, first-contact resolution mindset, and a tool-supported workflow using platforms like Salesforce, HubSpot, and Zendesk.