At Love and Emotions Hub, I manage day-to-day operations across remote service lines, coordinating client experience, service delivery, and execution. I also coordinate approximately 13 people across administration, client management, content, and program delivery.
I designed onboarding, scheduling, payment, feedback, and communication workflows that create a smoother client pipeline. I manage client calendars, complaints, escalations, follow-ups, operational reports, SOPs, vendors, freelancers, and virtual programs.
Previously at Tropical Naturals Ltd, I managed quality-control operations within an organization of approximately 250 employees and led a team of approximately 15 staff. I coordinated work across production, inventory, R&D, sales and marketing, and training while improving tracking systems for complaints, timelines, inventory, quality checks, breakdowns, and reporting.
I'm focused on organized, empathetic client support and reliable operations, using digital tools to keep teams aligned and issues moving toward resolution.
