Matilda Israel-Oyetunji

Managed field operations across multiple local government areas, coordinated school visits and community outreach, and conducted data collection and reporting.

Managed high-volume customer interactions, handled escalations, processed requests, and maintained CRM accuracy while ensuring compliance with operational standards.

Coordinated order fulfillment operations, managed customer inquiries and subscription accounts, and collaborated with logistics partners to ensure timely deliveries.

Managed daily operations, supervised staff across departments, coordinated programs and events for 500+ members, and organized community outreach across 10+ communities. Prepared reports for senior leadership and established filing systems.

Prepared daily operational and sales reports, coordinated with cross-functional teams to fulfill customer requests, and managed customer communications across multiple channels.

Supported daily parish operations, coordinated logistics for events, assisted with scheduling and documentation, and collaborated with department heads for program execution.

Led a team of 15 members, developed marketing strategies, coordinated pre-sales support and lead generation, and provided strategic direction for team operations.

Coordinated customer service operations, managed live chat support, delivery logistics, and inventory tracking, and provided insights for operational improvements.

Completed a Customer Service Certification through Alison.

Completed a Cyber Security Professional certification through Cyber Girls.

Completed a Virtual Assistant Certification through ALX.

Completed a Google Workspace Certification through Google.

Completed Microsoft Office Tools training through Microsoft Publishing.