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Silas Frenyea

@silasfrenyea

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Dedicated logistics executive with a strong background in customer service.

United States

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for professional growth.

I am a results-driven professional with a Bachelor of Business Administration in Finance from Strayer University. My career has been marked by a commitment to excellence and a passion for customer satisfaction. At Whole Foods Market, I was recognized as a top performer, consistently achieving customer satisfaction levels above 90%. This experience honed my skills in customer engagement and reinforced my dedication to providing exceptional service.

In my role as a Logistics Account Executive at Total Quality Logistics, I managed logistics operations for major corporations, including Oakley and Builder’s FirstSource. My proactive approach and ability to engage with various business practices, such as accounting and data management, led to my promotion within my first year. I became the lead drop trailer account executive for a new sales team, demonstrating my capability to excel in high-pressure environments.

Throughout my career, I have consistently sought opportunities for growth and improvement. My time at ADUSA Distribution Center and FedEx further developed my leadership skills, where I trained new hires and led teams to achieve outstanding performance metrics. I am eager to leverage my diverse experience in logistics and customer service to contribute to a dynamic organization.

Experience

Work history, roles, and key accomplishments

Customer Service Member/Kitchen Staff

Whole Foods Market

Aug 2023 - Apr 2025 (1 year 8 months)

Recognized as a top performer for consistently achieving high customer satisfaction above 90%. Maintained good relations with other departments and employees. Practiced higher levels of customer engagement daily while pursuing higher education.

Customer Service Customer Engagement Teamwork Communication Customer Satisfaction

Logistics Account Executive

Total Quality Logistics

Jun 2022 - Jun 2023 (1 year)

Accountable for logistics operations for large corporations across various industries, including brands like Oakley and Builder’s FirstSource. Engaged with business practices such as accounting, sales, and data management, shaping perspective on business operations. Promoted within the first year to lead drop trailer account executive for a new sales team by achieving outstanding call performance

Logistics Account Management Sales Accounting Data Management Business Operations Cold Calling Team Leadership

Order Builder

Adusa Distribution Center

Jan 2022 - May 2022 (4 months)

Recognized as an integral part of the team due to willingness to proactively ask for guidance and improve performance. Achieved an excellent loading time of 106%, higher than the 80% average, through consistent effort. Helped train new hires on safe pallet stacking principles with a high satisfaction rate of 95%.

Order Building Teamwork Performance Training Pallet Stacking Mentorship

Loader

Fedex

May 2021 - Jan 2022 (8 months)

Tasked with quickly and safely loading trailers, leading a small team of 5 loaders each night. Trained new employees by tracking performance with upper management and providing one-on-one training to underperforming team members. Recognized as the most proficient loader in the section for the peak season quarter, loading over 400 boxes per hour.

Team Leadership Training Performance Tracking Mentoring