Open to opportunities

Michael Young

@michaelyoung1

Message

Account Manager with expertise in customer service and logistics.

United States

Message

What I'm looking for

I am looking for a role that values customer relationships and offers growth opportunities.

I am an experienced Account Manager specializing in ocean import logistics and customer service. My journey began with a strong foundation in sales and service, where I honed my ability to manage accounts effectively and ensure customer satisfaction. At CH Robinson, I developed tailored solutions for clients, enhancing their supply chain operations and building lasting relationships.

Throughout my career, I have consistently achieved sales goals and improved customer experiences. My previous roles at FedEx and Cintas allowed me to refine my skills in logistics and operations, where I managed deliveries and maintained compliance with safety regulations. I take pride in my ability to identify opportunities for growth and implement strategies that drive success.

Experience

Work history, roles, and key accomplishments

Current

Account Manager, Ocean Import

Current

CH Robinson

Mar 2023 - Present (3 years 6 months)

Managed account relationships and developed tailored solutions for customers' supply chain challenges. Identified opportunities for service expansion and ensured accurate financial operations through effective communication and collaboration.

Communication Skills Account Management Customer Relationship Management Problem Solving Negotiation

Global Forwarding Agent

CH Robinson

Jul 2021 - Mar 2023 (1 year 8 months)

Developed and managed customer accounts, ensuring successful day-to-day operations and resolving discrepancies. Built strong customer relationships and implemented effective solutions to enhance service delivery.

Communication Skills Finance Operations Account Management Customer Service Relationship Building Service Delivery

Delivery Driver

FedEx

Jan 2019 - Jul 2021 (2 years 6 months)

Managed the loading and unloading of delivery trucks, ensuring timely deliveries and compliance with safety regulations. Organized delivery logs and optimized routes for efficiency.

Compliance Time Management

Service Sales Representative

Cintas

Jan 2016 - Jan 2019 (3 years)

Provided exceptional customer service and sales support, managing accounts and upselling products. Achieved sales goals and maintained attractive merchandise displays to enhance customer experience.

Customer Service Sales Support Account Management Upselling Merchandise Sales Goals Communication Skills

Sales Athlete

Nike

Jul 2014 - Jan 2016 (1 year 6 months)

Assisted customers with product recommendations and ensured satisfaction through effective communication. Contributed to store sales goals and maintained product displays.

Product Recommendations Communication Skills