Open to opportunities

Ahmed Mahdy

@ahmedmahdy1

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Accomplished banking professional with expertise in customer service.

Egypt

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What I'm looking for

I am looking for a role that fosters professional growth and values customer engagement.

I am an accomplished banking professional with a robust background in back-office operations and customer service excellence. My experience spans various roles, including customer support and social media coordination, where I have demonstrated a keen aptitude for problem-solving and analytical thinking. I am committed to maintaining high service quality standards and driving operational efficiency.

Currently, I work as a Corporate Cards Helpdesk Customer Care Associate at HSBC GSC, where I provide exceptional customer service by handling inquiries and resolving issues related to corporate cards. My previous roles at Attijariwafa Bank Egypt have equipped me with valuable skills in managing customer engagement through social media platforms and ensuring professional responses to customer interactions.

With a Master’s degree in financial accounting and a strong command of banking industry technologies, I actively seek opportunities for professional development. I leverage my analytical skills to contribute to organizational success and am passionate about enhancing the customer experience.

Experience

Work history, roles, and key accomplishments

Current

Corporate Cards Helpdesk Associate

Current

HSBC GSC

Jul 2024 - Present (11 months)

As a Corporate Cards Helpdesk Associate, I provide exceptional customer service by handling inquiries and resolving issues related to corporate cards. I ensure timely and professional resolution of complaints, maintain product knowledge, and collaborate with team members for seamless service delivery.

Customer Service Problem Solving Product Knowledge Team Collaboration Documentation Communication Banking Industry Technologies Analytical Skills

Customer Engagement Coordinator

Attijariwafa Bank Egypt

Sep 2023 - Jun 2024 (9 months)

Managed the bank’s social media platforms and email correspondence, ensuring timely responses to customer inquiries. Compiled performance reports and contributed to service quality enhancement initiatives while maintaining customer engagement data in the CRM system.

Social Media Management Customer Engagement CRM Reporting Communication Problem Solving Customer Service Team Collaboration

Back-Office Officer

Attijariwafa Bank Egypt

Aug 2022 - Sep 2023 (1 year 1 month)

Prepared and maintained reports related to customer service and compliance. Ensured adherence to bank policies and liaised with departments to resolve customer inquiries, while reporting contact center performance metrics to management.

Report Preparation Compliance Customer Service Team Coordination Communication Problem Solving

Contact Center Representative

Attijariwafa Bank Egypt

Nov 2021 - Sep 2022 (10 months)

Handled inbound and outbound calls for retail and prestige customers, addressing inquiries and complaints to maintain customer satisfaction. Promoted bank products and ensured high service quality during interactions.

Customer Service Communication Sales Problem Solving Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Menoufia University

Master's degree, Financial Accounting

2021 -

Currently pursuing a Master's degree in Financial Accounting. Premaster completed, focusing on advanced accounting principles and financial analysis.

Menoufia University

Bachelor's degree, Accounting

2015 - 2019

Grade: Good

Completed a Bachelor degree in Accounting with a focus on the English section, achieving a graduation grade of Good and a percentage of 76.4%. Developed a strong foundation in accounting principles and practices.