Omar Abbady

I am a motivated and detail-oriented professional with a Bachelor’s Degree in Social Work from the High Institute of Social Work in Egypt. My experience as a Customer Service Advisor at Etisalat Global Services has equipped me with the skills to handle customer inquiries efficiently and resolve issues effectively. I pride myself on maintaining high-quality standards while meeting KPIs and service levels, ensuring customer satisfaction at every interaction.

Throughout my training and operational periods, I have demonstrated my ability to adapt quickly to new tools and updates in procedures, showcasing my commitment to continuous improvement. My strong communication skills, combined with my problem-solving abilities, allow me to thrive in dynamic customer service environments. I am eager to leverage my expertise in a role that values customer engagement and service excellence.