Mohamed Fathy

I am a customer-focused banking professional with hands-on experience in call center operations and retail sales, holding a Bachelor of Commerce in Accounting & Finance from Cairo University. I consistently prioritize accuracy, compliance, and clear communication when handling customer inquiries and account tasks.

At Alex Bank I support customers with product information, self-service guidance, and account maintenance while contributing to a risk-controlled service environment. Previously at Etisalat Egypt I met sales targets, promoted mobile and internet services, and delivered high-quality phone and in-person customer service.

I bring strong Microsoft Office and G Suite skills, an aptitude for cash handling, and soft skills including leadership, time management, and teamwork. I am adaptable, a fast learner, and eager to contribute to application reviews and process improvements in a dynamic banking setting.