Open to opportunities

Manuel Ortega Bianchini

@manuelortegabianchin

Message

Customer Success Lead with a passion for enhancing client experiences.

Mexico

Message

What I'm looking for

I seek a role that values customer-centric approaches and offers growth opportunities.

As a Customer Success Lead with extensive experience in team management and a passion for customer satisfaction, I have consistently driven significant growth and engagement in various roles. My journey began with a Bachelor of Business Administration in International Relations, where I honed my skills in understanding diverse markets and customer needs.

At Adaviv, I played a pivotal role in adapting our product for the LATAM market, resulting in a remarkable 400% increase in sales within the first three quarters. My commitment to customer onboarding and satisfaction led to a substantial rise in usability metrics, demonstrating my ability to translate customer feedback into actionable insights. Previously, as a Customer Success Professional Services Manager at ProducePay, I successfully onboarded 480 clients annually while significantly improving customer satisfaction ratings.

My career has been marked by a dedication to fostering strong relationships with clients and stakeholders, ensuring their needs are met while driving business objectives. I thrive in dynamic environments where I can leverage my skills to make a meaningful impact and contribute to a company's success.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Lead

Current

Adaviv MIT Spinoff

Jul 2024 - Present (1 year)

Led customer success initiatives, collaborating with executives to adapt products for LATAM, resulting in a 400% sales increase. Enhanced customer satisfaction and usability through innovative onboarding strategies, achieving a 95% renewal rate.

Customer Success Sales Strategy Customer Onboarding Stakeholder Engagement Product Innovation Customer Satisfaction Data Analysis Team Collaboration

Customer Success Professional Services Manager

ProducePay

Oct 2021 - Mar 2024 (2 years 5 months)

Managed customer onboarding for 480 clients annually, significantly improving customer satisfaction scores and contributing to revenue growth for the Marketplace Platform through strategic planning and site visits.

Customer Onboarding Customer Satisfaction Revenue Strategic Planning Client Management Team Coordination Market Analysis

Senior Account Executive

Cloud Kitchens Hubster

Mar 2021 - Oct 2021 (7 months)

Achieved top performance in LATAM by meeting all KPIs and fostering partnerships with industry associations, ensuring high client retention through effective account management.

Account Management KPIs Retention Partnership Development Sales Performance Market Research

Business Analyst

Ingeniería de Precisión

May 2020 - Mar 2021 (10 months)

Increased production efficiency by 35% through analysis and collaboration with major clients. Developed business cases and ROI models to support strategic decision-making.

Business Analysis Production Collaboration ROI Strategic Planning Change Management

Account Manager, Transformation Manager

Oyo Rooms

Jun 2019 - May 2020 (11 months)

Managed relationships with over 30 properties, implementing Oyo systems and driving campaigns that transformed more than 300 rooms, ensuring positive client engagement.

Account Management Client Engagement System Implementation Campaign Development Relationship Management

Education

Degrees, certifications, and relevant coursework

Universidad de las Americas Puebla

Bachelor of Business Administration, International Relations

2015 - 2019

Grade: Honors Program Member

Completed a Bachelor of Business Administration with a focus on International Relations. Participated in the Honors Program and was awarded as an International Fellow of the Center of Presidency and Congress in Washington D.C.