Manuel Ortega BianchiniMB
Open to opportunities

Manuel Ortega Bianchini

@manuelortegabianchin

Customer Success Lead with a passion for enhancing client experiences.

Mexico
Message

What I'm looking for

I seek a role that values customer-centric approaches and offers growth opportunities.

As a Customer Success Lead with extensive experience in team management and a passion for customer satisfaction, I have consistently driven significant growth and engagement in various roles. My journey began with a Bachelor of Business Administration in International Relations, where I honed my skills in understanding diverse markets and customer needs.

At Adaviv, I played a pivotal role in adapting our product for the LATAM market, resulting in a remarkable 400% increase in sales within the first three quarters. My commitment to customer onboarding and satisfaction led to a substantial rise in usability metrics, demonstrating my ability to translate customer feedback into actionable insights. Previously, as a Customer Success Professional Services Manager at ProducePay, I successfully onboarded 480 clients annually while significantly improving customer satisfaction ratings.

My career has been marked by a dedication to fostering strong relationships with clients and stakeholders, ensuring their needs are met while driving business objectives. I thrive in dynamic environments where I can leverage my skills to make a meaningful impact and contribute to a company's success.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Universidad de las Americas Puebla logoUP

Universidad de las Americas Puebla

Bachelor of Business Administration, International Relations

2015 - 2019

Grade: Honors Program Member

Completed a Bachelor of Business Administration with a focus on International Relations. Participated in the Honors Program and was awarded as an International Fellow of the Center of Presidency and Congress in Washington D.C.

Tech stack

Software and tools used professionally

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Manuel Ortega Bianchini - Customer Success Lead - Adaviv MIT Spinoff | Himalayas