Open to opportunities

Manuel Ortega Bianchini

@manuelortegabianchin

Message

Customer Success Lead with a passion for enhancing client experiences.

Mexico

Message

What I'm looking for

I seek a role that values customer-centric approaches and offers growth opportunities.

As a Customer Success Lead with extensive experience in team management and a passion for customer satisfaction, I have consistently driven significant growth and engagement in various roles. My journey began with a Bachelor of Business Administration in International Relations, where I honed my skills in understanding diverse markets and customer needs.

At Adaviv, I played a pivotal role in adapting our product for the LATAM market, resulting in a remarkable 400% increase in sales within the first three quarters. My commitment to customer onboarding and satisfaction led to a substantial rise in usability metrics, demonstrating my ability to translate customer feedback into actionable insights. Previously, as a Customer Success Professional Services Manager at ProducePay, I successfully onboarded 480 clients annually while significantly improving customer satisfaction ratings.

My career has been marked by a dedication to fostering strong relationships with clients and stakeholders, ensuring their needs are met while driving business objectives. I thrive in dynamic environments where I can leverage my skills to make a meaningful impact and contribute to a company's success.