Agada Lucy
@agadalucy
I resolve customer issues, support HR operations, and keep administrative processes running smoothly.
What I'm looking for
I've supported customer operations at Luvme Hair, responding to 100+ emails daily while handling product recommendations, shipping inquiries, order tracking, returns, exchanges, and refunds.
Across Interface Connect Limited and First City Monument Bank, I've resolved customer concerns, maintained client records, processed transactions, and provided accurate product and service information. I bring a practical, service-focused approach to high-volume support and data management.
I've also supported recruitment and people operations at Mithrive Global Limited and the Federal Ministry of Youth and Sports Development, including candidate screening, interview coordination, onboarding, employee records, and policy communication.
My administrative experience includes managing office records, client communication, appointment scheduling, logistics, and front-desk operations at Royal Kings Court Limited. I'm committed to clear communication, operational excellence, and reliable support for fast-paced teams.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
Luvme Hair
Aug 2025 - Aug 2026 (1 year)
Responded to 100+ customer emails daily, handled complaints, product recommendations, shipping inquiries, and order tracking. Processed returns, exchanges, and refunds while maintaining detailed customer records through CRM systems.
Education
Degrees, certifications, and relevant coursework
Bingham University
Master of Science, Human Resource Management
2022 - 2025
Pursued a Master of Science in Human Resource Management, focusing on advanced HR strategies and organizational behavior.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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