Javon Hibbert
@javonhibbert
Customer service and retail operations supervisor focused on improving inventory, satisfaction, and team performance.
United StatesWhat I'm looking for
I’m a multifaceted customer service and management professional with extensive experience in retail operations, customer support, and teams supervision. I optimize store operations, enhance customer satisfaction, and lead teams effectively through clear communication, training, and process improvement.
In my roles, I streamlines inventory management processes to reduce stock discrepancies, manage inventory and stock control to reduce waste and shortages, and conduct regular audits to ensure accuracy and accountability. I’ve also resolved complex customer inquiries professionally, maintaining high satisfaction and loyalty while mentoring staff to strengthen day-to-day operational execution.
Experience
Work history, roles, and key accomplishments
Operations Supervisor
Tastee Spoon
May 2024 - Present (2 years 1 month)
Oversee daily operations, inventory, and staff training to ensure service quality and operational efficiency. Manage stock control to reduce waste and shortages, conduct regular audits, and train new staff to meet company procedures and standards.
Handled trip-related inquiries and travel issues to ensure customer satisfaction and operational efficiency for Delta Airlines passengers. Resolved travel problems professionally, supported rebooking and documentation accuracy, and maintained detailed customer interaction records.
Store Manager
Kena Cars & Accessories
Aug 2018 - Jul 2019 (11 months)
Managed store operations with a focus on supply chain management, customer service, and team supervision. Streamlined inventory processes to reduce stock discrepancies by 15% and supported repeat customer growth.
Education
Degrees, certifications, and relevant coursework
University of the West Indies
Bachelor of Science, International Relations
Grade: Upper Second Class Honours
Completed a BSc in International Relations at the University of the West Indies, graduating July 2023 with Upper Second Class Honours and a minor in Political Science.
Holland High School
High School Diploma, Secondary Education
Earned a High School Diploma from Holland High School in Martha Brae, Jamaica, graduating July 2019.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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