Joshua Villanueva

Manage and prioritize inbound service requests, providing account and technical support for health insurance inquiries and troubleshooting while documenting interactions and coordinating issue resolution.

Led teams to ensure efficient merchandise flow from truck to sales floor, managed daily shipment processing, and maintained inventory accuracy while delegating tasks to sustain productivity and store standards.

Oversaw store operations including opening/closing procedures and shift planning, assigned responsibilities to associates, and supported inventory organization and customer engagement.

Directed front-end operations including register coverage, break schedules, and queue management; improved customer satisfaction through floor support and trained associates on service and rewards promotion.

Delivered front-line cashier service, meeting performance targets for rewards and credit enrollments while providing solution-oriented customer support.

Worked across cashier, barista, food prep, and quality assurance roles, supporting front and back-of-house operations and maintaining food safety standards.

Greeted guests, managed seating flow, and supported servers during busy shifts while maintaining dining area cleanliness and assisting with light prep tasks.

Activities and societies: National Honor Society; Beta Club; Marching Band; Science Olympiad; Two-year Clinical Internship; Peer Tutor; Front Office Student Aide

High School Diploma with Honors & Distinction; participated in National Honor Society, Beta Club, Marching Band, and Science Olympiad.