Open to opportunities

Kimberly Yeatts

@kimberlyyeatts

Customer service supervisor with 15+ years leading high-volume teams, training staff, and solving issues to boost satisfaction.

United States

Message

What I'm looking for

I’m looking for a customer-focused role where I can lead and train a team, handle complaints effectively, and improve day-to-day operations with strong communication, inventory control, and customer satisfaction.

I’m a Customer Service Supervisor with over 15 years of experience leading frontline teams in high-volume retail and food service environments. I’m known for improving customer satisfaction while keeping operations smooth, consistent, and standards-driven.

I supervise daily customer service operations, train and coach staff, and resolve complaints promptly and professionally. I also strengthen performance by sharing product knowledge, supporting junior representatives, and ensuring every customer interaction follows company expectations.

Beyond the floor, I manage inventory levels, rotate stock to maintain freshness and minimize waste, and support ordering by maintaining records of deliveries and tracking invoices. I’ve also built accuracy and confidentiality habits as a Data Entry Specialist, collecting and verifying information while keeping organized, up-to-date filing systems.

Experience

Work history, roles, and key accomplishments

Customer Service Supervisor

Sheetz

Dec 2024 - Jun 2025 (6 months)

Supervised daily customer service operations and led a frontline team to ensure high-quality service. Trained staff, resolved complaints professionally, and managed inventory levels and product displays for visibility.

Team Leadership Staff Training Customer Service Complaint Resolution Product Knowledge Inventory Management Coaching and Mentoring Data Entry

Assistant Deli Manager

Food Lion

Jul 2023 - Oct 2024 (1 year 3 months)

Assisted with daily deli operations and staff scheduling while training new employees on product knowledge, customer service, and cleaning standards. Rotated stock to maintain freshness, created product displays, supported ordering and invoice tracking, and monitored prepared-food quality.

Assistant Management Staff Scheduling Staff Training Product Knowledge Customer Service Food Quality Control

Data Entry Specialist

Marks & Harrison Injury Law

Nov 2020 - Jun 2023 (2 years 7 months)

Collected and entered data from forms, documents, and emails into company databases with timely turnaround. Verified accuracy and completeness, maintained organized filing systems, and handled sensitive information with strict confidentiality.

Data Entry Document Processing Confidentiality Time Management Microsoft Excel

Customer Service Supervisor

Wawa

Feb 2010 - Oct 2020 (10 years 8 months)

Supervised and trained customer service staff to ensure service standards were met. Resolved customer complaints, supported ordering and invoice tracking, and conducted daily inventory to communicate shortages to management.

Team Leadership Staff Training Customer Service Complaint Resolution Inventory Management Product Knowledge Cash Management

Customer Service Representative

Capital One

Feb 1999 - Oct 2009 (10 years 8 months)

Handled inbound and outbound calls in a customer contact call center, resolving inquiries and issues in a timely manner. Supported customers with online banking and mobile app tools while following complaint-handling guidelines and escalating when necessary.

Customer Support Call Center Operations Problem Solving Customer Escalation Communication Time Management