Danna Lozoya

I am a customer service specialist with 4+ years of hands-on experience managing retail operations, handling cash deposits, and resolving customer concerns to ensure satisfaction and repeat business.

As a manager at a dessert boutique, I supervised employee service, counted and prepared daily bank deposits with high accuracy, reported inventory and sales in Microsoft Word, and deescalated high-intensity situations by assessing concerns and providing solutions.

I also worked as a food service representative where I assisted customers in person and by phone, restocked supplies, updated inventory systems, and maintained clean closing procedures. I bring reliability, strong time-management, bilingual communication in English and Spanish, and a focus on task prioritization to every role.