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Rashmitha Rashu

@rashmitharashu

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Renewals Account Manager at Current Company, managing $10.5M+ in annual renewals and achieving 120%+ ACV.

India

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At Current Company, I manage a $10.5M+ annual revenue quota for SaaS renewals, achieving 120%+ ACV and 160%+ multi-year deal targets. I was ranked 2nd top performer for 2025.

I manage enterprise renewal opportunities through Salesforce CRM, including accounts such as HCL, Philips, and Micro Focus. I provide licensing consultations for Flexera InstallShield and legacy products, and work with channel partners and resellers to progress renewals.

Previously, at United Health Care, I reviewed customer inquiries and cases as a Senior Appeals Analyst and Appeals Representative Associate. As a Senior Appeals Analyst, I responded to 200+ customer cases per quarter within a one-business-day SLA while maintaining 100% SLA adherence.

Experience

Work history, roles, and key accomplishments

Current

Renewals Account Manager

Current

Current Company

May 2024 - Present (2 years 5 months)

Manage $10.5M+ annual revenue quota, achieving 120%+ ACV and 160%+ multi-year deal targets through strategic renewals execution. Ranked 2nd top performer for 2025, recognized for exceptional quota achievement and customer retention excellence.

Salesforce SaaS Renewals Subscription Management Quote to Cash Enterprise Account Management Channel Partner Engagement Licensing Consultant Objection Handling Strategic Follow Ups Deal Acceleration Renewals Quarterly Closings Client Relationship Building Stakeholder Engagement Flexera InstallShield Time Zone Flexibility

Senior Appeals Analyst

United Health Care

Mar 2023 - May 2024 (1 year 2 months)

Rendered independent decisions on customer inquiries by researching electronic files, policies, and documentation. Responded to 200+ customer cases per quarter within one business day SLA, maintaining 100% adherence to service level agreements.

Customer Operations Research Decision making SLA Adherence

Appeals Representative Associate

United Health Care

Jul 2019 - Mar 2023 (3 years 8 months)

Processed high-volume customer requests through phone and email engagement, building foundation for renewals expertise. Developed strong analytical and decision-making skills through independent review of complex customer accounts.

Customer Service Communication Skills Analytical Skills Decision making