Open to opportunities

Sachin Naidu

@sachinnaidu

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Growth-oriented insurance professional with over 22 years of experience.

India

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What I'm looking for

I am looking for a role that fosters professional growth and values teamwork, where I can leverage my extensive experience in operations and client management.

I am a growth-oriented insurance professional with over 22 years of experience in life insurance and capital markets. My career has been dedicated to back office operations, branch operations, and persistency management, where I aim for the success of the organization while promoting mutual growth and professional advancement.

Throughout my career, I have excelled in managing operations with a focus on meeting and exceeding targets, ensuring quality compliance, and delivering exceptional customer service. My expertise includes team management, client-vendor management, and audit and compliance, which have been pivotal in driving operational excellence and achieving organizational goals.

With a strong foundation in process improvement techniques and a proactive approach to training and development, I have successfully led teams to achieve high performance. My achievements include multiple promotions and awards for process improvement, showcasing my commitment to excellence in the insurance industry.

Experience

Work history, roles, and key accomplishments

Current

Associate Vice President – Operations

Current

CAMS Insurance and Repository Services Ltd

Jan 2025 - Present (5 months)

Managed diversified processes for different companies through FTE and Implant basis and off-site services. Ensured SLA Management by delivering error-free, quality service within TAT.

SLA Management Team Management Client Management Invoicing Budgeting Forecasting Micro Claims NB QC UW Processing

Associate Vice President – Operations

Reliance Nippon Life Insurance Co Ltd

Sep 2007 - Dec 2024 (17 years 3 months)

Led a team of Team Leaders and Executives as a Regional Operation Head, managing overall operations including NB QC, Basic UW, Policy Servicing, Claims, and Payouts. Drove persistency targets at the zonal level through internal and external stakeholders and field executives.

Operations Management Team Leadership Training Development Process Improvement

Operations Executive

HDFC Life Insurance Co Ltd

Apr 2005 - Aug 2007 (2 years 4 months)

Led, motivated, and developed a high-performing team to deliver on operational KPIs within agreed guidelines. Ensured smooth and timely processing of new business end-to-end, from login to policy document dispatch.

Team Leadership KPI’S Quality Assurance Stakeholder Relationship Management Customer Service Statutory Compliance

Back Office Incharge

Shrioum Securities Pvt Ltd

May 2005 - Nov 2006 (1 year 6 months)

Responsible for managing back office operations. Ensured efficient processing and record-keeping for all transactions.

Back Office Operations Record keeping Data Management

Executive Operations

Anand Rathi Securities Ltd

Feb 2005 - Mar 2005 (1 month)

Managed overall back-office operations, including the settlement of deals with clients and depositories. Handled client queries related to settlement of holdings, paying, and payouts.

Back Office Operations Client Query Resolution Holdings Management Contract Registration Client Code Management

Education

Degrees, certifications, and relevant coursework

Nagpur University

Master of Commerce, Commerce

Completed a Master of Commerce degree from Nagpur University in Winter 1999. This advanced degree provided a comprehensive understanding of commerce principles and practices.

GS College of Commerce and Economics

Bachelor of Commerce, Commerce

Obtained a Bachelor of Commerce degree from GS College of Commerce and Economics, affiliated with Nagpur University, in Summer 1997. This foundational degree covered essential aspects of commerce and economics.