Adiele Laserian

I’m a result-driven customer service professional with a B.Sc. in Chemistry and a focus on practical problem-solving. I bring a strong administration background, clear communication, and a commitment to delivering exceptional customer experiences.

In my full-time Customer Service Representative role (Jan. 2024–May. 2025), I responded to customer inquiries, complaints, and requests via phone, email, and in person, resolving 95% of issues within the first contact. I handled 70+ customer interactions daily while providing product knowledge, order support, and accurate follow-up.

I coordinate with logistics and procurement teams to support timely product delivery and issue resolution. I also managed and updated customer records in CRM systems to ensure data accuracy and proper follow-up, while escalating complex issues appropriately until complete resolution.

I contribute to continuous improvement—identifying recurring issues and recommending process improvements that led to a 15% reduction in repeat complaints. Earlier, as a Customer Service Intern (Apr. 2020–Oct. 2020), I supported healthcare customers with empathy, handled up to 80 daily interactions, and processed client orders and appointment bookings while strengthening service histories for better follow-up efficiency.