Adibe Agatha
@adibeagatha
Customer Service & Operations professional leveraging banking, CRM, and KYC/AML to deliver premium client experiences.
NigeriaWhat I'm looking for
I’m a dedicated Customer Service and Operations professional with a background in banking, CRM-driven client support, and HR administration. I focus on resolving complex inquiries, ensuring compliance, and delivering tailored experiences in fast-paced environments.
At Fidelity Bank Plc, I serve as a first-point-of-contact within the Customer Service Unit, processing Account Opening Packages with strict KYC/AML adherence. I use Finacle 10 for daily operations and transaction processing, while leveraging CRM tools to document interactions, analyze customer needs, and proactively cross-sell relevant products.
Previously, as a Customer Service Representative / Personal Assistant at Royal-Gee Relax Center, I managed omnichannel customer communications and maintained a 95% customer satisfaction rate. I also led daily administrative and HR operations—covering inventory management, staff recruitment, onboarding, benefits administration, and confidential HR records.
My experience also includes education, where I implemented engaging instructional strategies and improved student outcomes (including a 15% increase in test scores). I’m currently spearheading customer experience and onboarding optimization work—integrating Finacle operations with CRM tracking and developing quick-reference cybersecurity guidelines for frontline teams.
Experience
Work history, roles, and key accomplishments
Customer Service Officer
Fidelity Bank Plc
Apr 2025 - Present (1 year 1 month)
Provided first-point-of-contact customer support for complex inquiries within the Customer Service Unit, ensuring a premium banking experience. Processed account opening packages with strict KYC/AML compliance and used Finacle 10 and CRM tools to manage records, transactions, and client interactions.
Customer Service Rep & PA
Royal-Gee Relax Center
Jul 2022 - Oct 2024 (2 years 3 months)
Managed omnichannel customer communications across calls, emails, and social media, maintaining a 95% customer satisfaction rate. Led daily administrative and HR operations, including recruitment support, onboarding, performance evaluations, and confidential employee recordkeeping.
Educator
Osadenis High School
Jul 2021 - Jul 2022 (11 months)
Developed and implemented instructional strategies to deliver academic content and support student learning. Evaluated academic growth through consistent assessments and maintained progress reports for parents and administration.
Assistant Teacher
Community Secondary School, Ukwulu
Apr 2018 - Feb 2019 (10 months)
Tutored English Language and Literature, increasing average student test scores by 15% through tailored instruction. Designed individualized study plans that improved overall academic performance by 20% and strengthened class participation and engagement by 25%.
Education
Degrees, certifications, and relevant coursework
Cisco Networking Academy
Introduction to Cybersecurity, Cybersecurity
2024 - 2025
Completed an Introduction to Cybersecurity program with Cisco Networking Academy.
Getbundi Techsis
Data Analysis, Data Analysis
2024 - 2024
Completed Data Analysis training with Getbundi Techsis.
Coursera/Starweaver
Customer Relationship Management, Customer Relationship Management (CRM)
2024 - 2024
Completed a Customer Relationship Management (CRM) program through Coursera/Starweaver.
CVS Health/Coursera
Introduction to Customer Service, Customer Service
2023 - 2023
Completed an Introduction to Customer Service program via CVS Health/Coursera.
Unizik Business School
Essentials of Entrepreneurial Development, Entrepreneurial Development
2023 - 2023
Completed the Essentials of Entrepreneurial Development program at Unizik Business School.
Coursera Project Network
Introduction to Customer Resource Management, Customer Resource Management
2023 - 2023
Completed the Introduction to Customer Resource Management program through Coursera Project Network.
Lily Vison Agency
Human Resources and Personnel Management (HRM), Human Resources and Personnel Management (HRM)
2022 - 2022
Completed training in Human Resources and Personnel Management (HRM) with Lily Vison Agency.
Teachers Registration Council of Nigeria (TRCN)
TRCN Certificate, Teacher Registration
2021 - 2021
Completed TRCN teacher registration certification through the Teachers Registration Council of Nigeria.
Anambra State University
Bachelor of Arts in Education, English Education
2018 - 2021
Grade: Second Class Upper
Earned a B.A. Ed in English Education at Anambra State University (Second Class Upper).
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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