At United Bank of Africa, I maintain customer account information and process account-related requests in line with banking procedures and service-level agreements. I verify customer-provided information and keep records organized for accurate processing and retrieval.
I also coordinate corporate business account maintenance, including assigning accounts to solicitors for appropriate searches. I handle sensitive information confidentially and share account requirements and fraud-prevention information with customers.
Previously, as Community Manger at Helpnext Door Recruitment Agency, I handled high-volume customer enquiries and guided clients through registration and recruitment processes. I also completed teaching practice at Good News Prophetic College, delivering English Language and Literature lessons.
