At Zenith Bank PLC, I lead front-line service operations while ensuring regulatory compliance. I improved account-opening accuracy and reduced turnaround time by 20%.
I also resolved customer complaints, boosting satisfaction scores by 25%, and enhanced fraud prevention through tech-driven identity verification.
Before that, as a Customer Service Executive at ISON BPO (MTN Nigeria), I assisted customers across multiple channels, addressed queries and service requests, and collected customer feedback.
Earlier, I taught at Lydia Group of School, creating a hands-on, child-based curriculum and tailoring lessons to students. I helped a struggling student improve subject test grades from failing to an A grade.
