Adeyinka Adenote

Resolved 85% of customer complaints on first contact, handled inbound/outbound calls, telemarketing, and cross-selling. Recommended new policies for KYC and promotions to improve retention and satisfaction, and followed up on escalated tickets.

Utilized third-party KYC providers and detection techniques to identify high-risk accounts, investigate suspicious activity, and resolve missing funds issues. Ensured 85% of fraud claims and chargebacks were resolved on first contact, and recommended new policies for withdrawals and payment gateway.

Attended to customer queries via live-chat, social media, and phone using Zoho and Linkus. Educated customers about products, escalated critical issues, and maintained productivity levels meeting departmental goals.

Developed and implemented lesson plans and classroom activities in line with the school curriculum. Evaluated student performance, mentored students, and provided tutorials to enhance learning.

Oversaw social media account design, communicated with followers, and responded to complaints. Collaborated with marketing and sales teams to ensure brand consistency and generated engaging content daily.

Assisted in managing people effectively and developing competencies to enhance performance. Managed implementation of technology through improved staffing, training, and communication.

Bachelor of Science in Mass Communication from Lagos State University, Ojo, Lagos State, from 2015 to 2019.

National Diploma in Mass Communication from Moshood Abiola Polytechnic, Abeokuta, Ogun State, from 2012 to 2014.

Senior Secondary School education from Shepherd Hill Comprehensive High School, Sango Ota, Ogun State, from 2009 to 2011.