onyeribe samuel
@onyeribesamuel
I am a customer-focused Computer Science graduate driving satisfaction and operational improvements.
NigeriaWhat I'm looking for
I am a Computer Science graduate and results-driven, customer-centric professional with experience across customer service, risk, and IT roles.
I have delivered measurable results: a 90% complaint resolution rate, a 20% uplift in sales through targeted promotion, a 15% increase in customer satisfaction from process changes, and a 20% productivity improvement while managing operations. In my current role I provide 2nd line support, perform odds and competitor analysis, monitor live feeds, escalate issues within SLA, and prepare reporting to inform operational decisions.
I work well under pressure, maintain confidentiality, and lead training and SOP implementation to improve efficiency. I am collaborative, analytical, and eager to apply my technical and customer-service skills to drive measurable improvements in a customer-centric organization.
Experience
Work history, roles, and key accomplishments
Risk and Player Account Executive
Nairabet
Aug 2024 - Present (1 year)
Provided 2nd-line support and real-time monitoring of pre-match and in-play odds, identifying and escalating suspicious accounts, incorrect odds, and arbitrage to reduce risk and improve operational accuracy.
Customer Care Representative
Nairabet
Mar 2022 - Present (3 years 5 months)
Resolved 90% of customer complaints and technical issues, drove product promotions that increased sales revenue by 20%, and implemented process changes that raised customer satisfaction by 15%.
Sales Manager
Penuel Coldroom
Nov 2021 - Present (3 years 9 months)
Managed daily operations, implemented SOPs and staff training that increased productivity by 20% and reduced operational costs.
Computer Unit Officer
Local Government Council, Akwa Ibom
Jul 2019 - Present (6 years 1 month)
Managed documentation and sensitive data during NYSC service, issued clearance forms, and served as Presiding Officer for the 2019 elections, ensuring compliance and secure record-keeping.
Computer Manager
Latinum Bottling Company
Jan 2016 - Present (9 years 7 months)
Managed IT operations and data security, optimized data flow and social media engagement, streamlined production support, and implemented IT protocols and staff training to improve efficiency.
Education
Degrees, certifications, and relevant coursework
MUMichael Okpara University of Agriculture, Umudike
Bachelor of Science, Computer Science
Grade: Second Upper Division
Activities and societies: Class Coordinator (2013)
Graduated with Second Class Upper Division in Computer Science from Michael Okpara University of Agriculture, Umudike in 2016.
MUMichael Okpara University of Agriculture, Umudike
Certificate, Information and Communication Technology
2016 -
Completed an ICT course at Michael Okpara University of Agriculture, Umudike in 2016.
Career Development Seminar Organization
Certificate, Career Development
2016 -
Attended a career development seminar organized in 2016.
NACOSS
Certificate, Computer Science
2014 -
Completed the Computer Science Pro certification through NACOSS in 2014.
Bright Science ICT
Certificate, Information and Communication Technology
2014 -
Completed Bright Science ICT training course in 2014.
Training for Human Resource Management
Certificate, Human Resource Management
2019 -
Completed training in Human Resource Management in 2019.
N(National Youth Service Corps (NYSC)
Certificate, National Service
2018 -
Awarded the National Youth Service Corps (NYSC) certificate in 2018.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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