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Samson Igarama

@samsonigarama

Customer service representative at LiveScore Bet resolving customer concerns and running win-back campaigns.

At LiveScore Bet, I resolve customer concerns through live chat, calls, email, and social media, and work to ensure customer satisfaction.

I also call existing and potential clients to upsell and cross-sell products, run win-back campaigns, and meet set targets. I onboarded 10 employees and assisted in organizing company events.

At SportyBet, I supported customers by calls, email, and live chat, using active listening to de-escalate challenging situations and maintain customer satisfaction. I also assisted with onboarding new employees.

At Airtel, I provided administrative support to a team of 20+ employees and resolved backend issues that the inbound support team could not handle. I also supported customers through inbound and outbound service and upselling and cross-selling.

Experience

Work history, roles, and key accomplishments

Current

Customer Support / Backend / Sales Representative

Current

LiveScore Bet

Oct 2024 - Present (2 years)

Resolved customer concerns via live chat, calls, emails, and social media, ensuring satisfaction. Called existing and potential clients, upsold and cross-sold products, ran win-back campaigns, and met targets. Onboarded 10 employees and assisted in organizing company events.

Communication Skills Problem Solving Upselling Cross Selling CRM Salesforce Zendesk Live Chat Email Support Social Media Onboarding Event Planning

Customer Support / Sales Representative

SportyBet

Jan 2022 - Sep 2024 (2 years 8 months)

Applied active listening and empathy to de-escalate challenging customer situations, maintaining satisfaction ratings and ensuring first-time resolution via calls, emails, and live chat. Acted as a liaison between departments and assisted in onboarding new employees.

Active Listening Empathy De escalation Customer Satisfaction First Time Resolution Communication Skills Onboarding Cross Functional Collaboration

Customer Support / Backend / Sales Representative

Airtel

Jan 2015 - Dec 2021 (6 years 11 months)

Provided administrative support to a team of 20+ employees and resolved backend issues that could not be handled by the inbound support team. Handled inbound and outbound customer support, upselling, cross-selling, and ensured first-time resolution on calls. Promoted to Assistant Team Lead in one year.

Administrative Support Backend Support Inbound Calls Outbound Calls Upselling Cross Selling First Time Resolution Team Leadership