Open to opportunities

Kehinde Ogunjumelo

@kehindeogunjumelo

Message

I resolve customer issues, improve service workflows, and build lasting customer relationships.

Nigeria

Message

What I'm looking for

I'm looking to enhance my customer service skills, take on more responsibilities, and contribute to a fast-paced environment through problem-solving, process improvement, and positive customer experiences.

At Remita Payment Services, I oversee issue resolution, analyze team performance, document technical issues, and improve agency banking self-service and transaction-resolution tools. I also identify product loopholes, streamline internal processes, and use daily reporting to resolve technical and non-technical issues.

I've delivered customer support, telesales, team leadership, and client relations across FiberOne Broadband, Upright Pharmacy, and educational institutions. At Upright Pharmacy, I maintained a 95% customer satisfaction rating, reduced order-processing turnaround time by 25%, led five representatives to meet targets, and supported a marketing campaign that increased new customer acquisition by 20%.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Professional

Current

Remita Payment Services Limited

Jun 2025 - Present (1 year 2 months)

Oversee issue resolution, analyze team performance, and implement strategies to enhance satisfaction and optimize workflows. Document processes, log technical issues, and prepare daily reports to resolve technical and non-technical issues.

Issue Resolution Process Optimization Documentation Data Analysis Product Loophole Identification

Telesales Representative / Customer Support

FiberOne Broadband

Apr 2023 - Jun 2025 (2 years 2 months)

Resolved customer complaints and disputes by providing information, monitoring sales, and closing deals. Identified potential new customers through active outreach, referrals, and leads from other departments.

Customer Relationship Management CRM Lead Generation Prospecting Complaint Resolution Sales Documentation Multichannel Support Email Phone WhatsApp

Classroom Teacher (NYSC)

Bluefield Academy

Aug 2022 - Jun 2023 (10 months)

Taught biology, physics, and geography to classes of 30 students, helping 90% achieve a pass or higher. Developed hands-on lab activities and analyzed student performance to enhance lesson plans.

Teaching Biology Physics Geography Curriculum Development Student Engagement Data Analysis Lesson Planning

Team Lead, Customer Care Representative

Upright Pharmacy

Jul 2020 - Feb 2022 (1 year 7 months)

Maintained a 95% customer satisfaction rating and streamlined order processing, reducing turnaround time by 25%. Trained and led a team of 5 reps who met or exceeded performance targets.

Customer Satisfaction Team Leadership Training Order Processing Process Improvement Reporting Marketing Campaigns Customer Advocacy Problem Solving

Front Desk Officer / Client Relations Officer

Way to Campus Tutorial College

Sep 2010 - Jul 2011 (10 months)

Kept an organized and welcoming reception area, reinforcing a positive first impression. Conducted satisfaction surveys and streamlined student check-in/out procedures, reducing times by 5 minutes.

Front Desk Operations Customer Service Process Improvement