Adewunmi Adekanmbi
@adewunmiadekanmbi
I lead customer care, risk, fraud, and community operations with strong CRM and Excel capabilities.
NigeriaWhat I'm looking for
I currently support community operations at VIS Group, Inc. after managing customer care at Brand Star Ltd (Nairabet) and leading Risk and Fraud at Over the Top Entertainment (NairaBet).
I've built experience across customer service, help desk support, field monitoring, and fraud analysis, using Salesforce, Zendesk, HubSpot, Freshdesk, Microsoft Office, Google Workspace, and advanced Excel.
Experience
Work history, roles, and key accomplishments
Assistant Community Manager
VIS Group.INC
Jun 2025 - Present (1 year 4 months)
Managing community engagement and support operations as Assistant Community Manager.
Assistant Customer Care Manager
Brand Star Ltd (Nairabet)
May 2024 - Jun 2025 (1 year 1 month)
Oversaw customer care operations and team support as Assistant Customer Care Manager.
Team Lead, Risk and Fraud
Over the Top Entertainment (NairaBet)
Oct 2019 - May 2024 (4 years 7 months)
Led risk and fraud team, overseeing fraud detection and prevention efforts.
Risk and Fraud Analyst
Over the Top Entertainment (NairaBet)
Dec 2017 - Oct 2019 (1 year 10 months)
Analyzed and mitigated risk and fraud incidents within the organization.
Customer Care Rep.
Over the Top Entertainment
Nov 2016 - Dec 2017 (1 year 1 month)
Provided customer support and assistance to clients.
Help Desk Officer
Botosoft Technologies Limited
Jan 2016 - Oct 2016 (9 months)
Provided technical support and help desk services as part of the Cornfield Group of Companies.
Receptionist and Field Monitoring Officer
SIFED Nigeria Limited
Mar 2006 - Apr 2009 (3 years 1 month)
Managed front desk operations and conducted field monitoring activities.
Education
Degrees, certifications, and relevant coursework
Career Crafter Academy
Virtual Assistant, Virtual Assistant
Completed a Virtual Assistant program in 2025.
Business Analytics with Excel
Business Analytics with Excel, Business Analytics
Completed a course in Business Analytics with Excel in 2023.
Chartered Institute of Customer Relations Management
Postgraduate Diploma, Customer Relations Management
Earned a Postgraduate Diploma in 2016.
Project Management Professional Institute
Project Manager Professional, Project Management
Earned a Project Manager Professional certification in 2015.
Olabisi Onabanjo University
Bachelor of Arts, English
Earned a Bachelor of Arts in English in 2014.
PEFTI Institute
OND, Script Writing
Earned an OND in Script Writing in 2005.
Beautiful Gate Secondary School
Senior School Certificate, General Studies
Completed Senior School Certificate Examination (SSCE) in 2003.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
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