Open to opportunities

Adeola Lawal

@adeolalawal

I grow customer adoption and retention through data-driven lifecycle management, onboarding, and proactive account engagement.

Canada

Message

What I'm looking for

I'm looking to grow customer adoption, retention, and long-term value through proactive lifecycle management, data-driven insights, customer education, and cross-functional collaboration.

I'm currently managing 70+ Google Ads customer accounts at Teleperformance, using proactive engagement, performance reviews, and targeted recommendations to increase customer value.

I analyze campaign performance, usage trends, engagement signals, and customer health to identify risks and improvement opportunities. I also deliver consultations, training, onboarding support, and actionable reporting that helps customers adopt platform capabilities and optimization workflows.

Previously, at 9mobile Telecoms Limited and Etisalat Telecoms Limited, I managed customer and enterprise account portfolios across onboarding, lifecycle support, retention, issue resolution, and renewals.

Across telecom and digital marketing environments, I've partnered with Sales, Support, Marketing, Product, and technical teams to improve customer journeys, resolve challenges, and build stronger long-term relationships.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Teleperformance

Aug 2021 - Present (5 years)

Managed a portfolio of 70+ customer accounts, providing scalable customer success support through proactive engagement, performance reviews, and targeted recommendations. Monitored campaign performance and usage trends to identify risks and improvement opportunities.

Customer Success Manager

9mobile Telecoms Limited

Apr 2019 - Jul 2021 (2 years 3 months)

Managed a portfolio of customer accounts, developing engagement strategies that improved retention, satisfaction, and overall customer experience. Led customer onboarding and lifecycle management activities, ensuring successful product adoption.

Enterprise Account Specialist

Etisalat Telecoms Limited

Oct 2015 - Mar 2019 (3 years 5 months)

Managed high-volume enterprise customer accounts, providing relationship management, issue resolution, and ongoing service support. Built strong customer relationships through consistent communication and proactive support.