Jessica Myers-Power

I am a dedicated Customer Success Manager with extensive experience in managing high-value enterprise accounts across various sectors, including healthcare and technology. My journey began with a specialization in Economics from Dalhousie University, which laid the foundation for my analytical and strategic thinking skills. Currently, I lead a $1.5M national enterprise account at BGIS, where I set the vision and strategy for adoption and expansion across over 2,550 locations. My efforts have resulted in significant operational savings and enhanced client relationships.

Throughout my career, I have consistently driven product adoption and client satisfaction. At Pega Systems, I managed accounts valued between $3M and $13M, where I acted as a trusted advisor, leading executive business reviews that contributed to an additional $32K in revenue. My ability to orchestrate cross-functional resources has ensured seamless customer experiences, and I take pride in my success in increasing client product utilization rates significantly.

In addition to my account management expertise, I have led strategic onboarding and training initiatives, developing customized programs that empower staff and enhance operational efficiency. My leadership experience includes mentoring team members and managing complex client escalations, always with a focus on delivering exceptional service and fostering professional growth.