Open to opportunities

Remi Jac

@remijac

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Customer Success Manager with expertise in enterprise onboarding and growth.

Canada

Message

What I'm looking for

I am seeking a role that fosters collaboration, values customer advocacy, and offers opportunities for professional growth.

I am a customer-obsessed and technically adaptable Customer Success Manager with over six years of experience in enterprise onboarding, engagement, and renewal processes across high-growth FinTech, Cybersecurity, and SaaS environments. My passion lies in bridging cutting-edge technologies with tangible business outcomes, ensuring that customers not only launch quickly but thrive over time.

In my current role at Questrade Inc., I own the end-to-end onboarding for enterprise clients, achieving a remarkable 95%+ time-to-value success. I build trust with both technical and business stakeholders, aligning platform value to client KPIs and driving significant account growth. My collaborative approach with product, engineering, and support teams has led to reduced onboarding cycle times and enhanced customer experiences.

Throughout my career, I have consistently driven retention and renewals through proactive success check-ins and data-driven account health metrics. My experience includes refining customer playbooks, managing multi-stakeholder relationships, and leveraging analytics to identify expansion paths. I am dedicated to ensuring that every client interaction contributes to long-term success and satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager, Corporate Accounts

Current

Questrade Inc.

Jul 2024 - Present (1 year)

Owned end-to-end onboarding for enterprise clients, getting them live within days using Salesforce + Trello workflows; achieved 95%+ time-to-value success. Partnered closely with product, engineering, and support teams to deliver frictionless implementations and reduce onboarding cycle times by 15%.

Salesforce Trello Cross Functional Collaboration

Client Success Manager

Control Risks Group

Feb 2022 - Present (3 years 5 months)

Onboarded enterprise clients across complex risk platforms, managing both business and technical ramp-up with minimal downtime. Collaborated cross-functionally to refine customer playbooks and improve engagement; increased NPS scores and reduced churn through tailored onboarding experiences.

Customer Onboarding Playbook Development NPS Stakeholder Management

Client Success Specialist

VersaPay

Nov 2020 - Present (4 years 8 months)

Delivered fast, personalized onboarding for 50+ clients, achieving 95% activation rates and consistently high CSAT. Used dashboards and health scoring to track product adoption and engagement, supporting proactive outreach and churn prevention.

Onboarding CSAT Churn Prevention

Account Manager

HARAB Consulting

Oct 2018 - Present (6 years 9 months)

Managed full client lifecycle across 100+ B2B accounts, supporting service delivery, renewals, and stakeholder relationships. Created scalable onboarding documentation and service review frameworks, boosting consistency across the client base.

Client Lifecycle Management Service Delivery B2B Sales