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Grace Stevawo

@gracestevawo

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I grow strategic accounts through retention, adoption, renewals, and customer enablement.

Zimbabwe

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What I'm looking for

I'm looking to lead customer adoption, retention, renewals, and growth for strategic accounts while partnering with cross-functional teams to deliver measurable customer outcomes.

I've managed strategic customer portfolios across media, marketing, loyalty, insurance, finance, and risk management, driving retention, adoption, renewals, expansion, and long-term customer value.

At MacroMind Media, I managed a $1.4M+ enterprise portfolio, using proactive account planning, customer health management, and engagement insights to support retention and growth. I also planned and facilitated live sessions, webinars, and enablement programs for customers, platform champions, and administrators.

At RMG Marketing & Loyalty AIR MILES Incentives, I coordinate partner launches, tailor onboarding to partner requirements, and work with Sales and Product Managers to track progress and identify upsell opportunities. My approach contributed to a 20% increase in partner engagement while supporting compliant, high-quality campaign delivery.

Previously at Johnson Inc and S&P Data, I managed high-volume customer relationships, improved renewals and satisfaction, and resolved account risks proactively. I increased monthly revenue by 39%, maintained a 96% satisfaction rate, reduced response time by 50%, and helped reduce customer complaints by 30%.

Experience

Work history, roles, and key accomplishments

Current

Account Manager/Launch Coordinator

Current

RMG Marketing & Loyalty AIR MILES Incentives

Apr 2023 - Present (3 years 6 months)

Coordinated the delivery process with new partners, customizing approaches based on partner requirements, resulting in a 20% increased partner engagement and smoother onboarding. Collaborated with Sales and Product Managers to execute and track partner progress, identifying upsell opportunities.

Partner Engagement Sales Collaboration Issue Management Compliance Quality Assurance Communication Skills Project Coordination

Senior Customer Success & Strategic Account Manager

MacroMind Media

Dec 2023 - Dec 2025 (2 years)

Managed a strategic enterprise portfolio representing $1.4M+ in annual revenue, driving retention, renewals, adoption, and expansion. Planned and facilitated customer-facing live sessions, webinars, and training programs, and served as a trusted advisor across the customer lifecycle.

Account Management Customer Success Strategic Planning Data Analysis Webinars Training Stakeholder Management Product Innovation Thought Leadership

Client Success Specialist

Johnson Inc

Apr 2020 - Apr 2023 (3 years)

Managed 45+ accounts in the finance, risk and insurance industry, leading renewal and expansion efforts that resulted in a 39% increase in monthly revenue. Developed strategic relationships with key stakeholders and maintained a 96% satisfaction rate.

Client Onboarding Account Management Strategic Planning Upselling Cross Selling Process Improvement Customer Satisfaction

Retention Specialist/Account Manager

S&P Data

May 2018 - Apr 2020 (1 year 11 months)

Received 97% satisfaction rating from customers after completed phone or video calls. Managed customer onboarding and nurtured over 40+ ongoing customer relationships, leading to a 30% reduction in customer complaints through an escalated grievance resolution SOP.

Customer Retention Account Management Onboarding Conflict Resolution Quality Assurance Subject Matter Expertise Communication Skills