Open to opportunities

Cynthia Torres

@cynthiatorres1

Message

I’m a Customer Success and account management leader driving SaaS adoption, retention, and growth.

Canada

Message

What I'm looking for

I’m looking for an enterprise-focused Customer Success role where I can drive onboarding, retention, and expansion through strategic business reviews, cross-functional collaboration, and data-informed growth—especially in SaaS environments.

I’m a Customer Success and Account Management professional with 10+ years of experience in SaaS, digital marketing, and client engagement across North America and LATAM. I’ve supported enterprise clients such as Google, Adobe, and Penguin Random House, with a strong focus on onboarding, customer retention, and growth strategies in English and Spanish.

In my latest role as a Customer Success Manager & Account Manager at Audiense, I manage an enterprise portfolio across Canada, the US, and LATAM—driving adoption and engagement of SaaS solutions. I partner with sales on renewals and upsell opportunities, run proactive business reviews, and collaborate cross-functionally across Canada, the US, Europe (Spain), and LATAM to ensure client satisfaction and long-term value.

Experience

Work history, roles, and key accomplishments

Customer Success Manager

Audiense

Jan 2023 - Jan 2025 (2 years)

Managed a portfolio of enterprise clients across Canada, the US, and LATAM, driving adoption and engagement of Audiense’s SaaS solutions. Partnered with sales on renewals and upsells and led proactive business reviews with strategic recommendations.

& Customer Success Account Management Client Onboarding Upsell Client Business Reviews CRM Cross Functional Collaboration

Customer Success & Account Executive

Emplifi

Jan 2017 - Jan 2023 (6 years)

Led onboarding, training, and ongoing customer success management for enterprise clients across LATAM. Drove retention and expansion by aligning audience intelligence solutions to client objectives and collaborating with product and support teams to deliver customized outcomes.

& Customer Success Account Management Onboarding Customer Retention

Project Manager

Residencia Digital Agency

Jan 2011 - Jan 2017 (6 years)

Directed digital marketing projects for clients in pharma, retail, and consumer goods, coordinating media and influencer campaign execution. Delivered client strategies, timelines, and performance reports while coordinating PR for events for Pernod Ricard.

Project Management Digital Marketing Campaigns performance reporting Client Strategy Stakeholder Management