Open to opportunities

Adelaide Malgas

@adelaidemalgas1

Message

Strategic Executive Assistant with expertise in market research and operations.

South Africa

Message

What I'm looking for

I am looking for a role that values strategic thinking and offers opportunities for growth in a dynamic environment.

I am a strategic and highly organized Executive Assistant with a strong background in administrative operations, market research, and customer service. My experience includes delivering high-level remote administrative support and project management for the CEO of Axela Group LLC, a leading US-based real estate development firm. I excel at optimizing workflow efficiency and managing high-level executive schedules, ensuring that critical tasks are prioritized and executed seamlessly.

Throughout my career, I have been recognized for my exceptional organizational skills and proactive problem-solving abilities. I leverage technology and automation tools like Asana, CoStar, and Radius+ to streamline business processes, enhance team alignment, and drive strategic decision-making. My analytical skills have enabled me to conduct in-depth property market analysis, identifying high-growth areas and informing site selection strategies that contribute to successful business expansions.

Experience

Work history, roles, and key accomplishments

Current

Executive & Market Research Assistant

Current

Axela Group LLC

Jul 2024 - Present (11 months)

Provided high-level remote administrative and market research support to the CEO of Axela Group LLC, focusing on real estate development. Managed communication, optimised scheduling, and enhanced meeting management to improve workflow efficiency. Conducted property market analysis using CoStar and Radius+.

Administrative Support Market Research Project Management Communication Expense Management Asana CoStar Radius+Zoom

Virtual Dental Assistant

Dash BPO

May 2022 - Jul 2023 (1 year 2 months)

Executed administrative tasks and enhanced customer service for SmileDirectClub, managing medical records and coordinating appointments while ensuring HIPAA compliance. Improved patient engagement and reduced no-shows through effective communication and reminders.

Customer Service HIPAA Salesforce Communication Problem Solving

Customer Service & Sales Representative

Dash BPO

Jun 2021 - May 2022 (11 months)

Provided exceptional customer support for Sharper Image, handling sales, processing payments, and resolving disputes. Achieved high customer satisfaction ratings while managing logistics and inventory accuracy.

Customer Support Sales Processes Dispute Resolution Inventory Management Communication Problem Solving Data Entry Account Management Technical Support

Customer Service & Sales Representative

Merchants CX

Feb 2020 - May 2021 (1 year 3 months)

Managed client accounts for Cell-C premium contract clients, providing expert support and resolving technical issues. Maintained high customer satisfaction scores and reduced average handle time through efficient service.

Technical Support Communication Problem Solving CRM Systems Customer Satisfaction Billing

Education

Degrees, certifications, and relevant coursework

University of South Africa

Bachelor of Arts, Psychology

2020 - 2021

Bachelor of Arts in Psychology, focusing on understanding human behavior, mental processes, and the application of psychological principles in various contexts.