Open to opportunities

Darren v G

@darrenvg

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Dynamic, versatile, results-driven, dedicated, and proactive Multi-Skilled Virtual Assistant

South Africa

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What I'm looking for

I am looking for a dynamic team where I can leverage my skills and experience to provide exceptional support and contribute to the success of the organization.

As a seasoned Virtual Assistant, I bring over 10 years of experience in providing exceptional administrative, management, and software support to real estate professionals and teams. My expertise lies in lead generation, customer support, project coordination, and leveraging evolving technology to streamline business processes. I am highly organized, detail-oriented, and committed to providing confidential and meticulous support to executive teams.

With a strong focus on confidentiality and attention to detail, I have successfully managed teams, pipelines, project deadlines, lead conversion, and administrative tasks. My proficiency in various software applications, including CRM/Zapier integration, Cloud Dialers, and eSignatures, enables me to provide comprehensive support to real estate professionals and teams.

I am a rapid learner, adaptable, and a skilled collaborator with excellent communication skills. My ability to think critically, make tactical decisions, and provide solution-oriented support has earned me a reputation as a reliable and efficient Virtual Assistant.

Experience

Work history, roles, and key accomplishments

Leads Manager

MCPS

Jun 2022 - Apr 2024 (1 year 10 months)

Streamlined lead traffic and implemented innovative lead generation systems, increasing lead capture by 35%. Managed transaction coordination and improved communication logs across departments. Spearheaded acquisition processes and revitalized dormant leads, generating significant turnover.

Lead Generation Email Marketing Project Coordination Data Analysis Communication Automation Team Management Customer Retention

Leads Manager

PPB

Jun 2018 - Oct 2023 (5 years 4 months)

Managed remote agents and improved lead generation processes, resulting in a 30% increase in new deals. Designed and implemented effective email and SMS campaigns, and streamlined appointment-setting processes to enhance productivity.

Team Management Email Campaigns Lead Qualification Data Analysis Communication Project Coordination Appointment Setting Customer Retention

Technical Customer Support Team Leader

Microsoft Outlook

Jan 2017 - Dec 2017 (11 months)

Led a technical support team, facilitating communication and aligning goals with organizational objectives. Implemented training programs and team-building activities to enhance team cohesion and performance.

Team Leadership Communication Training Development Team Building Problem Solving Customer Support Performance Monitoring Implementation Collaboration

Leads Manager

Medicare Insurance Broker

May 2016 - Dec 2016 (7 months)

Conducted cold calls targeting retirees and military veterans, successfully setting appointments for the broker. Maintained meticulous note-taking to ensure accurate data for deal leverage.