TITracy Ekpeno Isong
@tracyekpenoisong
Organized executive assistant and customer service executive combining data analytics, CRM expertise, and AI-enabled workflow improvements.
South AfricaWhat I'm looking for
I am an organized, detail-oriented executive assistant with over three years of customer service and administrative experience supporting remote and executive workflows.
I excel at executive support tasks including calendar and travel management, virtual meeting coordination, and confidential correspondence, while using CRM platforms like HubSpot and Salesforce to maintain accurate records.
I leverage data analytics and AI productivity tools (ChatGPT, Notion AI, Zapier) to streamline scheduling, automate tasks, and produce reports that improve efficiency and decision-making.
My background in marketing, events, and creative projects complements strong communication, problem-solving, and adaptability in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Executive Virtual Assistant
Freelance
Jan 2023 - Present (3 years 1 month)
Provide executive support including calendar, travel, and correspondence management; apply AI and CRM tools to improve scheduling and task management while maintaining strict confidentiality.
Model
Ice Models Johannesburg
Jan 2017 - Present (9 years 1 month)
Collaborated with creative teams to produce visual content and maintained professionalism and adaptability in fast-paced creative environments.
Customer Service Executive
Nexus Alliance Limited
Jan 2021 - Jan 2023 (2 years)
Handled customer inquiries across phone, email, chat and in-person, managed CRM records, resolved issues, and collaborated with internal teams to improve service delivery.
Marketer / Promoter
Offlimit Communications & Spotlight Agency
Jan 2018 - Jan 2021 (3 years)
Promoted products to boost brand awareness, collected customer feedback for marketing improvements, and assisted with event coordination and client communication.
Creative Director
Anne's Couture
Jan 2013 - Dec 2014 (1 year 11 months)
Led creative projects and managed clients and production teams to deliver fashion collections aligned with brand goals.
Education
Degrees, certifications, and relevant coursework
Shaw Academy
Certificate, Data Analytics
Completed a Google Data Analytics program through Shaw Academy in 2022.
UUUniversity of Uyo
Diploma, Human Ecology, Nutrition & Dietetics
2015 - 2017
Activities and societies: Joint Universities Preliminary Examination Board (JUPEB) 2014 - 2015
Studied Human Ecology, Nutrition & Dietetics at the University of Uyo, completing coursework between 2015 and 2017.
Anne’s Couture
Professional Experience, Creative Direction / Fashion
2013 - 2014
Served as Creative Director leading creative projects and managing clients and production teams.
Redeemed Secondary School
West African Senior School Certificate (WASSCE), Secondary Education
Completed secondary education and obtained WASSCE in 2011.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Social media
Job categories
Skills
Interested in hiring Tracy Ekpeno?
You can contact Tracy Ekpeno and 90k+ other talented remote workers on Himalayas.
Message Tracy EkpenoFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
