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Tracy Ekpeno Isong

@tracyekpenoisong

Organized executive assistant and customer service executive combining data analytics, CRM expertise, and AI-enabled workflow improvements.

South Africa

Message

What I'm looking for

I seek a role providing executive-level support in a fast-paced, collaborative environment where I can apply CRM, analytics, and AI tools to improve workflows.

I am an organized, detail-oriented executive assistant with over three years of customer service and administrative experience supporting remote and executive workflows.

I excel at executive support tasks including calendar and travel management, virtual meeting coordination, and confidential correspondence, while using CRM platforms like HubSpot and Salesforce to maintain accurate records.

I leverage data analytics and AI productivity tools (ChatGPT, Notion AI, Zapier) to streamline scheduling, automate tasks, and produce reports that improve efficiency and decision-making.

My background in marketing, events, and creative projects complements strong communication, problem-solving, and adaptability in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Current

Executive Virtual Assistant

Current

Freelance

Jan 2023 - Present (3 years 2 months)

Provide executive support including calendar, travel, and correspondence management; apply AI and CRM tools to improve scheduling and task management while maintaining strict confidentiality.

Executive Support Calendar Management HubSpot Salesforce Google Workspace Data Analytics CRM

Current

Model

Current

Ice Models Johannesburg

Jan 2017 - Present (9 years 2 months)

Collaborated with creative teams to produce visual content and maintained professionalism and adaptability in fast-paced creative environments.

Modeling Collaboration Time Management Teamwork

Customer Service Executive

Nexus Alliance Limited

Jan 2021 - Jan 2023 (2 years)

Handled customer inquiries across phone, email, chat and in-person, managed CRM records, resolved issues, and collaborated with internal teams to improve service delivery.

Customer Service CRM Management Email Support Phone Support Zendesk

Marketer / Promoter

Offlimit Communications & Spotlight Agency

Jan 2018 - Jan 2021 (3 years)

Promoted products to boost brand awareness, collected customer feedback for marketing improvements, and assisted with event coordination and client communication.

Promotion Event Coordination Client Communication Brand Awareness Customer Feedback Marketing Support Public Engagement Reporting