Ndubisi Ogbujah

I’m a detail-oriented, patient Customer Service Support specialist with 4+ years of experience supporting customers in both retail and telecommunication environments. I focus on troubleshooting issues, processing returns, and giving accurate product information so customers have an outstanding experience.

I’m known for staying calm in stressful situations, using problem-solving to resolve matters efficiently and effectively. I support customers through multiple channels—live chat, phone, and email—while maintaining clear, professional communication.

As an Administrative Assistant (January 2023–present), I provide administrative support to school management, coordinate timely communication with parents, students, and staff, and help with event planning and data entry. I apply strong teamwork and time management to keep daily operations running smoothly.

Previously, I served as a Customer Support Officer in electronics/tech retail and banking contexts, assisting with inquiries, product issues, and post-purchase support, as well as resolving banking questions and ensuring transactions are processed smoothly. I’m seeking a customer-focused role where I can leverage my problem-solving skills and passion for customer satisfaction to improve service delivery.