Esther Fagbe

I am a self-driven customer support professional with over three years of experience managing phone, email, and live chat inquiries, and a background in administrative support. I consistently remain calm under pressure, troubleshoot efficiently, and deliver timely, accurate resolutions that improve customer satisfaction.

I have practical experience using Asana, HubSpot, Limelist, Notion, Microsoft Excel, and Power BI to optimize processes, manage workflows, and maintain accurate customer databases. At Moof Cleaners I improved response efficiency by 15% and at Speed Educational Consult increased satisfaction rates by 25% through process and data-driven improvements.

I hold a BSc in Sociology and am pursuing an MBA, and I’ve completed certifications in human resource management, project management, and data analysis. I’m eager to contribute in a remote role that values autonomy, feedback, continuous improvement, and measurable service outcomes.