Esther Fagbe
@estherfagbe
Customer support professional delivering efficient, data-informed service.
What I'm looking for
I am a self-driven customer support professional with over three years of experience managing phone, email, and live chat inquiries, and a background in administrative support. I consistently remain calm under pressure, troubleshoot efficiently, and deliver timely, accurate resolutions that improve customer satisfaction.
I have practical experience using Asana, HubSpot, Limelist, Notion, Microsoft Excel, and Power BI to optimize processes, manage workflows, and maintain accurate customer databases. At Moof Cleaners I improved response efficiency by 15% and at Speed Educational Consult increased satisfaction rates by 25% through process and data-driven improvements.
I hold a BSc in Sociology and am pursuing an MBA, and I’ve completed certifications in human resource management, project management, and data analysis. I’m eager to contribute in a remote role that values autonomy, feedback, continuous improvement, and measurable service outcomes.
Experience
Work history, roles, and key accomplishments
Administrative Executive Secretary
Talana Homes
Jan 2025 - Present (1 year 2 months)
Managed office operations using Asana and Notion, handled client communications, and prepared official documentation to maintain compliance and improve workflow efficiency.
Customer Service Representative
Moof Cleaners Limited
Feb 2023 - Aug 2024 (1 year 6 months)
Managed high-volume phone, email, and chat inquiries, improving response efficiency by 15% and maintaining accurate customer databases to support finance and operations.
Administrative Assistant
Speed Educational Consult
Jan 2022 - Dec 2022 (11 months)
Delivered customer support during NYSC placement, increasing satisfaction rates by 25%, optimized appointment scheduling, and analyzed customer data using Excel to inform decisions.
Human Resource Assistant
Unique Motion Media Konsult
Jun 2019 - Aug 2019 (2 months)
Supported recruitment and onboarding, coordinated team activities, and provided proactive customer support to resolve inquiries and improve employee engagement.
Education
Degrees, certifications, and relevant coursework
Bingham University
Master of Business Administration, Business Administration
Pursuing a Master of Business Administration (MBA) at Bingham University; program currently in progress.
Afe Babalola University
Bachelor of Science, Sociology
Completed a Bachelor of Science in Sociology at Afe Babalola University, focusing on social research and community studies.
Availability
Location
Authorized to work in
Job categories
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