Sammu Ekiuwa

I’m a results-driven remote professional with 5+ years of cross-functional experience in customer support, administrative assistance, and team coordination. I resolve customer issues efficiently, manage schedules and communications across time zones, and deliver high-quality support in fast-paced environments.

In my customer service role, I resolved inquiries and complaints with empathetic, solution-focused communication to achieve high satisfaction rates. I also identified recurring customer pain points, proposed process improvements that reduced repeat issues, and maintained detailed records of interactions and escalations.

As an administrative assistant, I managed administrative records, schedules, and communications for academic staff to improve operational efficiency. I supported structured lesson planning and exam preparation, boosting student academic performance by 70%, and mentored students to increase engagement and academic confidence.

I bring additional teaching and mentoring experience—delivering engaging instruction to 100+ students and achieving an 80% exam pass rate—along with certifications in Virtual Assistance, Project Management, IT Support, and B2B Customer Success. I’m available immediately for full-time remote roles and open to all time zones.