Open to opportunities

Faith Emmanuel

@faithemmanuel1

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Customer support and operations professional delivering fast, empathetic service across channels.

Nigeria

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What I'm looking for

I’m looking for a role where I can own customer inquiries end-to-end, use CRM/ticketing tools to resolve issues quickly, and support operations with organized admin work—ideally in a fast-paced eCommerce environment with room to improve processes.

I’m a customer-focused operations professional with 5+ years of experience supporting customers, handling administrative work, and keeping business operations running smoothly in both remote and office settings. I manage customer inquiries, process orders, resolve issues, maintain accurate records, and deliver excellent customer experience through email, phone, and in-person channels.

In customer support roles, I’ve handled 20–30 customers daily using Zendesk, investigated delivery-status and service requests, and resolved 90% of issues involving delayed or mixed-up packages—while collaborating with operations and dispatch teams to ensure timely fulfillment. I’ve also maintained detailed case documentation for 500+ customers in HubSpot CRM, supported onboarding and executive coordination as a personal assistant/customer success intern, and managed school administration (including 15 students daily and records for 200+ students) as a longtime administrator and class teacher.

Experience

Work history, roles, and key accomplishments

Customer Support Intern (Remote)

Fene Logistics Nigeria

Jan 2026 - Jun 2026 (5 months)

Delivered customer support for delivery and service requests, resolving issues and maintaining accurate case records. Collaborated with operations and courier teams to support timely order fulfillment.

Customer Support Zendesk Case Management Issue Resolution HubSpot CRM order fulfillment Customer Retention Escalation Management

Sales and Customer Service Representative

Vandre Kids & More

Jul 2025 - Dec 2025 (5 months)

Provided in-person and online customer service, assisting with product selection and handling purchases, exchanges, refunds, and orders. Maintained sales, customer, and inventory records and coordinated with store personnel to ensure timely fulfillment.

Customer Service Sales Support Product Selection Assistance Order Processing Refunds Exchange Record keeping Complaint Resolution

Personal Assistant & CS Manager Intern

Edu_Tribe.Ng

Apr 2025 - Jun 2025 (2 months)

Supported executive administration and client communications while contributing to customer onboarding and issue resolution. Prepared reports, presentations, and meeting documentation and maintained confidential administrative records.

Travel Arrangements Client Communication Customer Onboarding Issue Resolution Report Preparation

Virtual Assistant & Service Intern

VAA Global Tech Hub

Jan 2025 - Mar 2025 (2 months)

Responded to customer inquiries across email, phone, and social media while using CRM systems to support cases. Managed calendars and administrative tasks and organized projects and deadlines in ClickUp.

Customer Support Salesforce Zoho CRM Calendar Management Appointment Scheduling Administrative Support ClickUp

School Administrator and Class Teacher

Yinbol Children School

Jan 2016 - Jan 2024 (8 years)

Managed day-to-day school operations while supervising students and serving as a first point of contact for parents and visitors. Maintained student and administrative records, handled financial and inventory records, and coordinated meetings and official documentation.

School Administration Student supervision Record keeping Parent Visitor Support Documentation Financial Records Management Meeting Coordination