CALEB OMALE

I am a customer-focused virtual assistant with hands-on practice in email and chat support, complaint resolution, and order-tracking communication. I bring strong empathy, active listening, and problem-solving skills developed through simulated customer-service scenarios and structured training.

My experience includes operations and administrative support during NYSC as a secondary school mathematics teacher and form master, where I managed attendance, assessment records, and academic reporting with high accuracy and confidentiality. I am comfortable with CRM basics, Google Workspace, and HubSpot fundamentals, and I emphasize professionalism and timely follow-up.

I am eager to contribute to a dynamic remote team, continue learning digital tools, and deliver excellent customer experiences while supporting administrative processes and maintaining organized records.