Open to opportunities

naomi chaniwa

@naomichaniwa

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Customer support professional with 10+ years in call centre operations, telesales, and front-office administration.

Zimbabwe

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What I'm looking for

I’m looking for a customer support or call centre role where I can manage high-volume enquiries, maintain accurate CRM records, and contribute to customer retention—ideally with clear processes, training, and room to grow.

I’m an administrative and customer support professional with over 10 years of experience across call centre operations, telesales, healthcare support, front office administration, and client service environments. I handle inbound and outbound customer communication, appointment scheduling, CRM management, and sales support while keeping accurate records and resolving issues quickly.

In my most recent role as a Call Centre Inbound Call Centre Agent, I support diabetic supply reorders and prescription updates in a US medical environment—updating customer records and order history in CRM and patient systems, resolving billing and delayed delivery concerns, and following HIPAA and call handling procedures. Previously, as an Outbound Call Agent & Telesales Executive, I drove cold outreach across the UK and Ireland for foreign exchange and currency transfer services, maintained CRM-based sales activity and purchase histories, and supported conversion through follow-ups, quotations, and post-sale support.

Experience

Work history, roles, and key accomplishments

Inbound Call Centre Agent

Zimworx

May 2024 - May 2026 (2 years)

Handled inbound calls for diabetic supply reorders, prescription updates, shipment tracking, and account enquiries in a US medical support environment. Updated customer records in CRM/patient systems, resolved billing and delivery issues, and followed HIPAA call-handling procedures while performing retention follow-ups.

Inbound Calls CRM Management HIPAA compliance Shipment Tracking Insurance And Prescription Updates Billing Support Customer Retention

Outbound Call Agent & Telesales

Mediconnect

Feb 2023 - Nov 2023 (9 months)

Conducted outbound cold calls across the UK and Ireland to promote foreign exchange and currency transfer services. Supported lead follow-up and post-sale enquiries by maintaining CRM records, monitoring live exchange rates, processing orders, and producing daily call and sales updates.

Cold Calling Exchange Rate Monitoring CRM Management Lead Follow Up Order Processing Customer Support

Front Office Personnel

Ransbury Mercedes

Apr 2019 - Feb 2020 (10 months)

Managed front desk operations and supported customers with service enquiries in a busy automotive dealership. Scheduled vehicle service appointments, coordinated with workshop teams, processed invoices and payments, and maintained service and appointment records.

Front Desk Operations Appointment Scheduling Workshop Coordination Invoice Processing Customer Service

Call Centre Representative

Econet Wireless

Feb 2014 - Feb 2015 (1 year)

Made outbound sales calls while handling inbound EcoCash customer enquiries for account access, transactions, and service issues. Resolved and escalated customer problems according to call centre procedures and recorded outcomes accurately in call logging/CRM systems.

Outbound Calling EcoCash Support Account Access