Open to opportunities

Noluthando Precious

@noluthandoprecious

Customer Service Representative and Sales Agent with 8+ years delivering empathetic support, CRM-driven sales, and reliable admin.

Zimbabwe

Message

What I'm looking for

I’m looking for a customer-focused role where I can support clients, manage leads in a CRM, and resolve issues quickly—ideally in a fast-paced environment that values empathy, accuracy, and measurable performance.

I’m a highly motivated, results-driven Customer Service Representative with over eight years of experience across medical and BPO environments. I deliver exceptional client experiences through active listening, empathy, and problem-solving—handling technical assistance, billing inquiries, and high-volume customer interactions while meeting SLAs and quality targets.

In roles from administrator/receptionist to UK and US customer support, I use CRM systems to manage leads, update accounts accurately, and track conversions. I’m adaptable, reliable, and organized in fast-paced environments, bringing clear communication, conflict-resolution, and consistent performance to every team I join.

Experience

Work history, roles, and key accomplishments

UK Customer Service Agent

Outworx

Jan 2023 - Jan 2025 (2 years)

Provided customer service for UK-based clients by handling inquiries, complaints, and account queries with empathy and professionalism. Resolved issues at first contact, updated client documentation promptly, and managed escalations calmly to meet quality and performance targets.

Customer Support Complaint Handling Account Management Escalations Conflict Resolution Troubleshooting Customer Retention

Sales Agent & Appointment Setter

13 Ten BPO

Jul 2020 - Jan 2023 (2 years 6 months)

Handled outbound calls and virtual communications to support US-based customers and drive sales through lead management and follow-ups. Used CRM tools to track interactions and conversions, and delivered virtual consultations and product presentations to meet monthly targets.

Outbound Calling Appointment Setting Lead Generation CRM Management Product Presentations Remote Customer Support

Customer Support Agent

Ison Xperiences

Jan 2021 - Jul 2022 (1 year 6 months)

Provided phone and email technical support for system, software, and hardware issues while maintaining accurate customer account records and confidentiality. Resolved inquiries in line with SLAs and improved customer understanding by educating users on technical systems and applications.

Technical Support Customer Service Troubleshooting Account Management CRM Systems SLA Management Confidentiality Customer Education

Administrator/Receptionist

Dr Tj Ngetu

Jan 2016 - Dec 2019 (3 years 11 months)

Delivered front-line patient support by managing in-person, phone, and email inquiries and maintaining an organized, professional reception environment. Scheduled appointments, managed confidential patient records, and handled billing and account queries to ensure a positive patient experience.

Front Desk Reception Appointment Scheduling Customer Service Billing Support Administrative Documentation