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Panashe Gumbu

@panashegumbu

Customer service professional at Netcare Medical Centre who supported patients, handled enquiries, and maintained confidential records.

Zimbabwe

Message

What I'm looking for

I’m seeking a remote customer service, customer support, client service, or virtual support position, full-time or part-time, with flexible availability.

At Netcare Medical Centre, I communicated with patients and colleagues, responded to enquiries, and helped direct people to the appropriate service or staff member. I also maintained accurate records while handling sensitive information confidentially.

During my placement with the Department of Social Development / Social Welfare, I interviewed clients and gathered information, prepared reports, and coordinated referrals. I’m seeking a remote customer service, customer support, client service, or virtual support position.

Experience

Work history, roles, and key accomplishments

Student Social Work Placement Assistant

Department of Social Development / Social Welfare

Sep 2023 - Aug 2024 (11 months)

Communicated with clients and professionals, conducted interviews, and maintained confidential records. Coordinated referrals, managed multiple cases, and participated in multidisciplinary meetings.

Communication Skills Active Listening Interviewing Record keeping Case Management Problem Solving Report Writing Referral Coordination

Healthcare / Administrative Support

Netcare Medical Centre

Communicated professionally with patients, colleagues, and stakeholders in a busy healthcare environment. Maintained accurate records, handled sensitive information confidentially, and supported administrative and patient-support activities.

Customer Service Communication Skills Record keeping Confidentiality Administrative Support Teamwork Attention To Detail Time Management